Dick Stark Carpet One Floor & Home — Local services in Palm Coast

This was a Very disappointing experience. I went to the showroom on Monday, very nice large selection of flooring & impressive showroom where I met Jim Marino. He helped me with the selection of a couple of sample pieces that he helped me put in my car & take home to see how they would look in my home. I had to fill out a form giving my name, address, & E-mail address since I was taking home some product, no problem. After a couple hours, I returned to the store with the samples & told him which one I selected to be installed. He insisted that he follow me home & do measurements that night, which he did. He said he would phone me that same night or the next day with an exact amount for my project. "Perfect!" I said. Didn't hear from him... for days! Finally on Friday A.M. I called Him. It was around 9:00 A.M. & he said he would get back to me in 30 minutes with my numbers. I asked him to just E-mail or text to me as I was just starting work & wouldn't be able to answer the phone. NOTHING... Not a word all day! I give up, good luck & be ready for some frustration if you're going to deal with these guys. I can only imagine what run-around I could've had if I actually hired this company! No thanks! Already wasted...

I recently had the pleasure of shopping at Carpet One Floor and Home, and I couldn’t be more thrilled with my experience! From the moment I walked in, I was greeted with a warm and welcoming atmosphere. The selection of flooring options was impressive, and I felt confident that I would find exactly what I was looking for.

A special shoutout to Chris, the salesman who helped me throughout the entire process. He was incredibly knowledgeable, patient, and took the time to understand my needs. He walked me through different styles, materials, and price points, making sure I was well-informed without feeling pressured. His recommendations were spot on, and I truly appreciated his expertise.

The entire process, from choosing the right flooring to installation, was seamless and stress-free. I’m beyond happy with the final result and the quality of the product. I highly recommend Carpet One Floor and Home to anyone in need of new flooring, and I especially recommend working with Chris – he made all the difference! Thank you for a...

I’m incredibly disappointed with my experience at Dick Stark Carpet One Floor & Home. I called them to ask about a specific flooring product and told them the exact square footage of my home. Based on that information, they told me how much flooring to order—and I followed their recommendation.

After completing the job, I was left with 11 extra boxes of flooring—all brand new, still in the original packaging. When I contacted them about returning the excess, I was told they would not allow a return because they never came to measure the house.

At no point did they offer to come measure or explain that a return would only be possible if they had. Had they disclosed that policy, I absolutely would have had them come out—especially if it meant I’d be stuck with hundreds of dollars in unused product otherwise.

Now I’m left with boxes I don’t need and a business that refuses to stand behind their recommendation or work with me at all. Very disappointing customer service from a company I trusted to guide...