Gameroom Gallery — Local services in Palm Desert

Where do I begin add the two guys that came over to my house on time they broke down my pool table right in front of me very fast I worked on my pool table it was off level it was slates were were not level I thought it was unfixable they made it a very pleasant experience not too often have I had this with any Company today November 11 Veterans Day I get a call from the owner he gave his blessings for my service in the Marine Corps and gave a great follow up call on the care of my pool table and gave me great praise for being a veteran. These are the companies that should be recognized for their service and attention to service the owner was giving me tips on pool care on the service call and just had a great way of talking about taking care of the pool table I really appreciate it it’s not about just taking my money it’s Everything from thanking me for being a veteran And making sure I knew how to take care of my pool table afterwards that’s what companies should do a service call is not just about making money but making sure your clients are happy and they understand the things that can make their product better I would deal with this game room gallery again and again. The owner and his workers work in harmony and that is so few and far between thank you Michael and I think your workers and I think you also for recognizing me for being a...

Calling and setting anything up with Michael is a chore. he is extremely rude and all over the place . I have tried to schedule several appointments for a pinball and juke box servicing and each time he has dropped the ball. Very recently he had a verbal altercation with me over the phone along with other situation where he was shouting and raising his voice at me. . He was shouting and raising his voice telling me " I'm not coming there to do any preliminaries or estimates, I am there to do what you need me to do and then I don't want a check or anything because I don't wait I want my money right then and there" he then shouted "COD" and then proceeded to hang-up on me before I had any chance to schedule anything with him. He is extremely unprofessional and I would not recommend his services due to how he handles his customers. I understand that things are busy but after 3 times of not following through maybe you are doing to much by yourself. I never spoke to him like this so it gives him no room to treat any...

I purchased a pool table, fuseball table, air hockey table, and professional lighting three years ago for the Gameroom Gallery for my home that has about twenty-five short term guest stays per year from Mike, the store manager. The machines never break down unless under very rare instances there is some abuse by guests. When that happens, normally about once a year, I just call Gameroom Gallery and would you believe, Mike is not only still there but willing to immediately correct the problem. Prior to purchasing the games, Mike spent a great deal of time explaining the advantages and disadvantages of various machines, and made some great recommendations. All my guests rave about the Gameroom. The Gameroom has every type of machine from music to pinball, extreme expensive top line equipment to more affordable models. Even though I am currently across the country, I still purchase my games from the Gameroom gallery because I have great trust and respect for them. Norman...