Burger King — Restaurant in Palm Desert

I was at the Burger king inside Wal-Mart in Palm Desert at around 6:55 pm. It was not a busy time. Few people in the dining area and only 1 family in front of me to place an order. I ordered a value cheeseburger with NO special request. I stood at the pick-up counter thinking it couldn't take very long. There were 3 workers on duty. One taking orders, one bagging orders to hand out and a cook. I waited 10 minutes and then asked if there was a reason why they had not giving me my cheeseburger. First she told me that my order was not marked expedited then said I was told that it had already been given to you. I had stood at the pick-up counter for 10 minutes and she never asked my name for my order. I finally said just give me back my money I don't want the food. She said she couldn't do that I would have to wait for the manager. Finally the boy who was cooking (Jay) came up. I asked if he was the manager and he said he was the shift lead. I said I want the manager and he said he was gone. I asked for his name and he would not give it to me. I could only read his name on the name tag. After 15 minutes I left without ever receiving food or my money back. The 3 people working did not care about taking care of the customers. These are the kind of people who want to demand $15. an hour and shouldn't even have the job. The manager needs to watch the security camera footage of how his/her employees work when they...

The customer service and the way they treat customers is ridiculously disgusting. They pulled the tray of sugar and Splenda because I went back for 4 more sugar. In total I got 8 sugars and Splendas. The way they spoke to me and treated me was so unpleasant and unprofessional. Acting like teenage girls. I went on and bought a large coffee because she said that is the way to get 5 sugars. So I bought the large coffee left it and took the sugar beside all that I didn’t know there was a limit on sugar based on size cups of coffee. They act like children. Never again will I bother buying something there. I told them they didn’t have to talk to me the way they did or how they did things.both women it’s very sad to see how disrespectful they were. She apologized but wa arise about it and still proceed to say things while I walked away. Picking and choosing how they treat certain people. They don’t know how to provide customer service they should have this job. I’m a person they didn’t have to do things the way they did. I shouldn’t have to turn my back and still hear them talk trash like High...

This is the Burger King located within Walmart. Surprisingly it's also the BEST Burger King I've ever been in. It's SO CLEAN. They're constantly cleaning. The staff are always very friendly, articulate and fast. The manager works the front line and is right there anytime an employee needs help. You can see him in the picture working. The iced tea is seriously fresh brewed (also by the manager) it's still hot and they give you lots of ice since the tea is hot. The food is always fresh and well made. They even have a week day label on the big ketchup pump so it gets replaced very frequently. I've never see a fast food restaurant bother with that. I'm not a huge fast food fan because I'm usually scared of the quality but I always get a Whopper when I'm at...