iFixandRepair - Palm Desert Walmart — Local services in Palm Desert

For some reason my cell phone screen would go completely black while receiving incoming calls. The phone would still vibrate but no matter what button I pushed the screen would remain all black and the phone would keep vibrating as the incoming call was happening. Trying to swipe up on the screen to answer the call and start talking would also do nothing.

I emailed iFixandRepair around 3pm and asked if they would be able to help. Less than an hour later Nick replied to my email saying he should be able to fix it that day.

I drove to the iFixandRepair location in Palm Desert Walmart and got there around 7pm.

Nick was helping one other customer when I arrived which turned to me waiting in line before he was done and told me that Nick was an extremely helpful guy and that he was looking forward to coming back again to get his Bluetooth enabled radio fixed that he was asking Nick questions about.

I then reminded Nick of the problem I was having with my cell phone and he immediately started working on it, taking it apart in front of me to try to diagnose the problem.

When I told him I had recently just got the screen replaced because it was cracked, he did his best to try to fix the phone by removing all screws and parts and replacing them back together but the problem persisted.

He then started trying to take out 1 screw at a time to see if he could even get it to work at all and to my surprise he was able to get the sensor working properly so the screen did not stay black while receiving incoming calls. However, anytime he would put the phone completely back together, with some of the screws not in place near the top sensor that seemed to be causing the problem, the screen would always remain black as it seemed like the screen itself was exerting force or pressure onto the sensor and causing the problem.

Luckily Nick did have a single replacement screen for my specific cell phone so he replaced the screen and the problem was fixed.

All of this work was performed right in front of me as I sat in a chair at the front desk and was talking to him and trying to understand the problem myself while he was working on it. He also even had to work slightly past the 8pm closing time and was not at all upset or frustrated because of it and remained very friendly and kind the entire time.

Nick told me he would give me the same price for the new screen that I paid at the other store when I had it fixed previously, which was $60, even though he quoted me a price of $80 for the new screen. Because I was so satisfied with his service and results I actually did not even want the discount and ended up just paying him the full $80 price.

I will always go back to Nick at iFixandRepair whenever I need work done on or have questions with my cell phone in the future. The other store I had been going to was decent, but the level of quality service from Nick at iFixandRepair was second to none and such a pleasure to do business with that I am happy to pay extra money anytime I return.

Thank you Nick, you are the best in the cell phone...

Thank You, Nick!

I recently visited ifixandrepair and had the absolute pleasure of working with Nick. He went above and beyond to help me get set up with my new watch and ensure I had the perfect cell phone covers and case to go along with it. His knowledge, patience, and friendly demeanor made the whole process seamless and stress-free.

Nick took the time to explain everything in detail, answer all my questions, and ensure I left feeling confident with my new purchases. It’s rare to find someone who is not only skilled at what they do but also genuinely cares about their customers.

If you’re in need of top-notch service and expert advice, I highly recommend stopping by and asking for Nick. Thank you again, Nick, for your outstanding help—I’ll definitely be back for any future needs! • Robert...

I give this place 5/5 stars! They fixed my flashlight problem it wasn’t turning on at all and also replaced my shattered back glass, making my phone look brand new again. I’m so satisfied with their work! Everything was done correctly, quickly, and with great care. The service was fast, straight to the point, and very professional. On top of that, the staff are incredibly nice, talkative, and always in a positive mood, which made the whole experience even better. If I ever need another phone repair or any electronic repairI’ll definitely come back. I highly recommend this place to anyone looking for affordable prices, fast service, and excellent results....