Ozel Jewelers of Palm Desert — Local services in Palm Desert

Use caution with this company. I am not one to post reviews, but after my jewelry being switched out and being lied to straight to my face, I have to share so others can avoid what happened to me. I brought an extremely sentimental necklace in, to have one fine broken loop fixed. I was told it would need to be sent off to be soldered because it’s so fine and delicate. I go back to pick up the necklace, pay, put it on and leave. I have worn this necklace every single day for almost 8 years, and it immediately felt different when I was inspecting in my car. It seemed significantly longer, as it hit around 2” lower on my chest than before, the chain didn’t have the same feel between my fingers, and there is a small VERY THIN bracket that is inscribed “14k XL” at the clasp that was positively NOT there before. I can bend it with my fingernail and there is no way it would have lasted this long, as I never took it off. I went back in right away and asked the jeweler about it. Immediately the lady who also worked there scurried to the back in a nervous way (she knew). He acted confused and changed his story multiple times, switching if it was sent off or not, and landed on that he did the work in house (after definitely saying he sent it off). I wanted to give him the benefit of the doubt that maybe someone else did this. He claimed there is no way that it’s longer. “Why would we make it longer?”…meaning like how would that benefit them? The guilt was showing. I showed him photos of it previously on my neck, where it was clearly at the neckline of a t shirt. He lied straight to my face when he knows good and well that he switched out the chain without asking me. There were two tiny knots he took out to my request, and he blamed those for the whole 2 additional inches to the necklace. Knots so small that could not be undone without surgical tools. I left and went checked our order for the necklace from 8 years ago. And imagine what we found? An order for an 18” necklace, and what do I have now but a 20” necklace. Those 2 inches appeared out of nowhere. My main worry is that I now have a subpar chain that will not last as well as what I have worn daily for 8 years. Who knows what this necklace actually is now? Stay far, far away from this company, unless you don’t mind being robbed or taken advantage of. Should they have been honest and called me to discuss replacing the chain, I would have been open to talking about it, even despite it being extremely sentimental. Instead, they did it behind my back and lied to my face. Just be HONEST. Thank goodness I did not leave anything more valuable with them for upkeep as I was considering initially….no one should....

My girlfriend and I went in on a Saturday afternoon just sort of looking.We met Dana and she was gracious and helpful bringing out each ring my girlfriend liked.James walked by and was very friendly and courteous.My girlfriend and I looked at several rings then went on our way.She kept speaking about one ring in particular.On Monday I went back to the store Alone and was met by James, I kept looking for that ring. Honestly couldn’t remember it exactly so James called Dana and she remembered us and tried to direct us over the phone but I couldn’t put my hand on it. I left my number and the next Dana called when she was in , I might add she wanted to come in on her day off when I was there.She remembered each ring and we finally found the one .James offered to size it that day and let me cut to the chase .We are engaged and she was blown away by the beauty of that ring .We will have to stop back in , I missed the size by a half 😊My fiancé absolutely loves this ring and we will always be loyal to our...

I am not happy with this establishment. After a day of wearing my engagement ring and all of the excited staring at it that usually follows my fiance and I noticed the diamond was chipped and the gold band had an etching that looked like the trajectory of someone's hand slipping with a small mechanical device. My fiance took the ring back and the solution from Ozel Jewelers was to ship it off to have the gem shaved. Not exciting but that is what we did. It is now over a week and no word on when I will have my ring back. My exciting news has been punctuated by awkward, "where's the ring" questions.

I don't need a ring to know that I am going to marry the person I love most in the world, but that ring is what he wanted for me. I guess I should just feel lucky that Ozel Jewelers is the one sour note in this AMAZING time in my life.

Be wary if trusting this place with one in a...