Mercedes-Benz of Palm Springs — Local services in Palm Springs

Worst customer service I’ve experienced. I’ve had a Mercedes for 4 years now and this dealership is horrible. I went to have my B service. I work nights at a hospital so I love that I can just go online and make my appointment. I was even more happy that they had at 230 option so I could sleep after work and come inn before having to get ready for work. When I got there a tow truck was blocking the way so I waited until they were out to pull in instead of cutting off the tow truck. I pulled in then a minute later was greeted and I gave my last name and saw my appointment pop up right away. Then was told my advisor just went to lunch. I’ve seen this advisor twice this being my third time before keep in mind. The greeter said oh he just went to lunch. I was surprised but figured like any other job people cover eachother and he said hold on a minute. Then minutes later and only after I told someone I had been waiting now did he come back out to tell my advisor is at lunch and I could wait another 30 minutes for him however bc I made a 230 appt my car won’t be worked on today and I would get it tomorrow. At this point I know I’m just being pushed away because why would they offer 230 appointments if they can’t work on your car? So I said why would you offer 230 appointments then. Then I asked worried that I could just take an Uber to work tonight and back to the dealership in the morning if I would have it by 8 so I can take my daughter to school and my mom having a doctors appointment the next day too in the morning. He said no that’s not possible. I said when would I get it back and why offer 230 appointments he got frustrated smacked the window of my driver side to explain to me that nobody would stop working on another vehicle to work on mine (I never asked for that) , he said I got there at 236 and I replied no I didn’t a tow truck was blocking the way I was here on time, and he said I’ll just have your advisor tell you over the phone. He calls my advisor mike who he tells if he could talk to me and he said I don’t have to help her have someone else do it it’s just an online appointment (they don’t care for online appointments apparently) he took it off speaker and ran off so I couldn’t hear the rest. Then a nice guy Jeff came to help me however I think he was probably told I was difficult because didn’t say much at first until I asked how long it would take still thinking it would be tomorrow and I have to find a ride for my daughter and mom and he said oh you’ll get it before we close I told him thank you for helping me (258 now). Me and my daughter waited for the car and around 425 she points out our car is outside already I waited then at 445 I asked about it after having to sit through mike chatting away and someone else saying my car is to yellow. Finally 450 I got my car crazy how I was told another day and it’s a 3 hour service just because it was an online appointment and I wasn’t worthy of being helped. In Temecula they offer you a loaner if they are behind and have to keep your car and sometimes because they know I work nights so will drive my car to my house and switch out with me they’ve never made me wait another 25 minutes to charge me. I will for sure wait to have my car serviced when I’m in my Temecula house than when I’m over here what a crazy experience. If you want good experience go enjoy a day in Temecula they’ll drive you to wherever you want and if your car doesn’t get done they’ll give you a rental.

To update. I refuse to call these people after mistreating me infront of my child even though I was a paying customer. My daughter was there when they smacked my window and she was also there when she heard the phone conversation. We woke up today still in shock. It’s never ok to treat people this way and sometimes there isn’t going back mike and the greeter decided to treat me like that even though I was going in for a 600 dollar service they lost my respect and...

Where do I begin with this experience after receiving my work van back. Before I left the dealership after taking it in for engine issues and leaving it for the day to get serviced. When receiving my work van back I decided to check the back of the van (always trust your gut feeling) as to my surprise all my work tool fell out of the door! The person who serviced my van I understand had to test drive my van but I didn’t think he would do so carelessly. My shelves that I had installed my self were broken off causing everything to fall and even something to break! This is how I make my living by obviously using my tools for my line of daily work. I went back inside to talk to the service advisor Jeff. Quote on quote Jeff said “well the technician did say something fell.” Why wasn’t I informed in the first place, if I would of drove off and not checked my van I would have been stuck dealing with it. Well let me get to the good part, I am dealing with it after leaving it over night in the dealership parking lot so they can’t state “you did and now blaming us.” to speak with the service manager Michael. After speaking with Michael and feeling very dismissed because he had a doctors appointment, I didn’t have a chance to say anything. I felt like he didn’t want to hear me out. All Michael the manager could state was “well they aren’t industry shelves” so basically oh well! NO THE POINT IS IF YOUR SERVICE WORKER DIDN’T DRIVE SOMEONE ELSE VEHICLE CAREFULLY IF SO THIS WOULDN'T HAVE HAPPENED!!! I’ve been driving my work van with my self built shelves for over about 5mon now and NEVER had had this happen to me, even when hauling a dump trailer this has NEVER HAPPENED! They DO NOT VALUE THEIR CUSTOMERS because if they did I would have been heard by Michael and felt better leaving this morning with speaking with him. Their service people do not care for your vehicle when they service them!!! The technician needs to be honest and say he wasn’t driving it properly which caused this to happen. He wasn’t careful Because it’s not his vehicle right. This is gonna cost my company approximately $1,500-$3,000 to fix!! I informed Jeff my table saw handle had broke off that’s one tool I noticed. I’m not really the type of person on leaving reviews at all but after leaving and feeling very dismissed by the manager Michael I have to share my experience with the rest of their customers. They do not treat peoples property well. Michael the service manager also had the attitude as if he couldn’t be touched and that’s not there fault this happened it’s my fault. I mentioned corporate he kinda gave a Smirk like saying in his head let’s see how far you can go with that. I just don’t understand and is this how you return someone’s vehicle and do business? I would leave no starts but it doesn’t let me as I left with not trust in my local Palm Spring’s Mercedes dealer. Attached are photos of the damages, there’s also damage to the body of the sprinter from...

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2/4/2020 AVOID AT ALL COSTS. .....I want to give this service department zero stars but that wasn't an option. I went to the dealership for an engine light.I was Informed that they would have to do a complete diagnostic for $495 dollars because it was a diesel vehicle! I have since found out that they do the same diagnostic at the Riverside and San Diego Dealerships for $185!! They had the car for a total of 16 hours and could not detect the problem. Using my friends truck I came to the store 5 times over 3 days to find out what was going on because they never returned my phone calls or answered the phone when I called. Finally, I was told the problem was to do with the emissions system which is not covered by my extended warranty from Canada. The cost of repairs was over $7000 dollars!! Who are they trying to kid???? Seriously!!!!!.They said they had to replace the Injection Valve(the problem) plus 2 sensors just in case they blow in the future. Not happy with the results ,I sent the diagnostic results to Canada and in an half hour not 16 they said that all I needed was to replace one Sensor. I had to argue with the Service dept. to replace just that one part. They said they have to do the whole job or nothing and the warning light still wouldn't go out and that sensor will blow again. After some argument they put the sensor in and 4 weeks later the light still has not come back on. It seems they just wanted to use a shot gun approach and replace all parts associated with the problem to hopefully repair it and have no consideration as to the outrageous price for repair. It appears to me that they are not really mechanics who solve the problem, but change everything that could be the problem, because they cannot detect what the diagnostic reported... I got out with $320 for the sensor and $495 diagnostic fee. The fee they said would be waived if I got the whole job done but not for the one part??? I approached the General Manager and I said I would be OK with paying the standard diagnostic rates that the other Mercedes Dealerships charge ($185) which seemed fair and please refund the difference of $310 because $495 is outrageous. He abruptly and quite rudely declined and said I signed the release form. I had to unfortunately agree to that price as I only had a few starts left and I hoped the extended warranty applied here. If you don't have any warranty left on your cars don't go to these unscrupulous fellows. There are great foreign European car repair shops in the Valley that are honest and have fair pricing. I have many family, relatives and friends here in the valley and after hearing my story, they have all said that they will NEVER, EVER, GO TO THE PALM SPRINGS SERVICE...