Five Sisters — Local services in Palmetto Bay

Clearly I am not the only one that had a terrible experience with this blonde at the front. She must have missed Business Ethics 101, or maybe is just a miserable, troubled, troubled, soul. I was told about an amazing experience with Maggie from a friend, and I quickly made 3 appointments. One for myself, one for my friend and one for my mother. However, my friend called becuase she was running 10 minutes late and this blonde said, "Well you have to pay for the missed appointment anyway", which is fine, IF the policy is made CLEAR to NEW clients BEFORE HAND, or AT THE TIME OF APPOINTMENT. When I arrived, I simply mentioned to her that we were not aware of this and I wanted to clarify if I was told this and maybe I missed it when I made the appointment for her. And she quickly got loud and said that "its common sense". Clearly it's not, I, like many humans, have had numerous appointments, at many places, and when there is such a policy, it is CLEARLY stated at the time of the appointment. THAT, is common sense. As a business owner, THAT is the courteous thing to do for your potential clientele. It's really simple, you see, all it takes is for you to mention the policy to each new client while making the appointment. Not rocket science. However, moving forward. I would consider this place again, only for Maggie, I have not have any experiences with the other sisters, I'm sure they are just as gifted as Maggie. I will set aside the negative experience I had with this one person, and wish her all the happiness in the world. I overlooked it because it seemed she was not having a good day. Although I wish I would have not given my power away and let her get to me and ruin an appointment with Maggie that I was so eagerly waiting for. It is a shame that such a beautiful space with positive energy contains such a negative person inside. A complete grouch. Don't understand the hostility, and lack of customer care experience. Not everyone's forte I suppose. I would like to see how her argument would hold up in litigation when: A: She failed to clearly state the policy to a new customer. B: She was basically forcing clients to pay for a service they did not receive and assumed (hence, making an ass out of herself), that the policy is the same everywhere, clearly she doesn't get out much. C: Refusing to offer customers a service in the future unless they pay for something that was not stated from the start. There is ZERO argument in any of this, its ridiculous. There were others present so I am sure they saw, becuase she was so loud, that I barely got a word in. Its embarrassing that someone behaves that way. Sadly some people's realities are just distorted and the ability to see perspectives beyond their own is not present. We all choose our experiences, somehow, I tumbled into this ugly one, don't know how. The sad part is that I was actually considering to put them on my list of healers that I recommend to my students, and other coachers to recommend to their students, and now I would be embarrassed if my students would have to meet...

My friend wanted to get a reading with Maggie and made an appointment. So we left the store to kill some time and then we show up for the appointment at 4:30 and the young lady we made the appointment with confronts us to say "hey, you guys missed your appointment." Both me and my friend had misunderstood, thinking it was at 4:30 when the girl had apparently actually told us 4 to 4:30. It was just a misunderstanding. So this girl turns to the owner I guess to let us know that this is the missed appointment, (she was pregnant and had light hair and I think light eyes) and this woman decides to start lecturing me and my friend about this with the rudest tone, "We had this time spaced out for you and we had customers here waiting that we could have given that time to and you know what? Now you're going to be on the no show list so next time you WILL be paying beforehand." I understood what she was saying about the time block part. So I said "oh I'm really sorry it was genuinely just a misunderstanding we thought the appointment was at 4:30." And she continues to look at us with the upmost frustration and proceeds "well now you're going to be on the no show list, next appointment, you're paying upfront. I should honestly make you pay for this appointment that you missed. But since you're saying it was a misunderstanding I'll make you pay next time upfront." I was honestly in so much shock, I felt like I was in trouble with a teacher back in school or with a parent. I felt so uncomfortable. Customers were staring. Are you kidding me? That is no way to treat a customer man. Not cool. I have never in my life taken the time out of my day to write a bad review, ever. I've been in customer service for a while, I know how things get, I'm extremely understandable. I don't know who it was but I'm guessing my experience was with one of the owners or the one that everyone seems to have a problem with on here. I wrote this review not to discourage others from purchasing from this store because I have loved the energy from the store and its products itself but whoever that woman was needs a lesson on customer service and how to treat others in general. And thank goodness I was with my friend when this happened because she happens to have severe anxiety and had I not been there, she probably would have suffered a severe panic attack because of this awful woman. My friend was so excited about this place, wanted to purchase some items and even retrieved a paper of their events before this happened, and is now too embarrassed to go back thanks to her. You've lost two customers, and this may not seem like a lot but keep up the bad energy towards petty things like this and I promise you...

Had a very disheartening experience this Sunday at Five Sisters. While I’ve been to the store during the week multiple times before and have had pleasant experiences making various purchases I guess weekends are not for shopping at the store. I decided to stop by with a friend and my daughter(who was a first time visitor and loves crystals) and before even stepping foot into the store we were met with a very unwelcoming energy from the lady that was outside the shop. Without even greeting us she stopped us to tell us that we had to be quiet in the store due to a past life regression event taking place. As someone who has done multiple guided meditations I can understand the desire for quiet however the approach was very off putting and honestly very condescending. If you are going to be hosting an event like that consider either doing it before or after store hours or closing the store during the event. Being met at the door with that negative energy completely killed my desire to buy at the store which was the whole purpose of me taking my daughter and friend. I ended up not even looking for what I initially came in to buy and told my daughter I would take her else wear to buy the rose quartz she was looking for. It turned me off from returning to the store and I rather seek the items I was looking for at other local shops that have always made me feel welcomed and valued as a customer. This interaction lost you a...