Called prior to going in for a peak atomizer & peak carb cap. Ryan confirmed they had both, then sold us a PRO carb cap and atomizer totaling $70 and was refusing a refund at first. Then called his manager and said we wanted a refund because we said we can find it cheaper online rather than admitting he sold us the wrong piece. The piece was boxed and sealed and Ryan blamed us for not checking, then proceeded to say my boyfriend sounded RETARDED and then continued to talk unprofessionally as we left. Will be reporting this to the BBB and going in every location to speak to a higher up. As someone with a beloved family member whom was diagnosed with Autism, the “R” word was completely out of line and Ryan should not be working in customer service. Will be doing EVERYTHING I can to ensure Ryan doesn’t throw around that word anymore to customers. I think my next step might be going viral to let others know about this location and Ryan unless...
Read moreI will not shop here again. Man behind the counter double charged me for two boxes of cigarette tubes. When he scanned one of the boxes it rang up at $2.92. Then he voids it and changes the price to over $4. For the two boxes with tax it came to $9.73. When I questioned the man he said $2.92 was the old price and that the boxes of menthol were the same price he was charging me. I didn't buy menthol for one, and two I saw the price for $2.92. He should have...
Read moreJust moved here from Florida and I’m looking for a smoke shop came in and bought a vape tested it in store because once u walk out can’t exchange vape tested like burned even had dust in it asked the guy to exchange he even put his lips in it to try it out and didn’t want to exchange it even tho he put his saliva in it it tested like burned it even make me gag and is a flavor I get...
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