Beyond Expectation, LLC — Local services in Paradise

When I scheduled my appointment everyone that answered the phone seemed very helpful! They had an appointment for the next day but I had to book it for the following week! Jaime was super helpful and understood my situation and was super polite! She explained that there was 2 parts and that they were both long! The fist one was 2 hours and the following one was 4 hours! I showed up and everything seemed fine! I was there for an Autism assessment that’s all! I talked to Ryan Stanley the therapist there, who was supper polite and understanding of why I was there! He would not force me or ask me questions that didn’t follow the reason I was there for in the first place! After talking to him I took a questionnaire that was almost 500 questions! They made me feel comfortable by explaining everything and telling me that there were snacks and drinks if I needed them! I left thinking I was done so I called the following week to ask for my results! This was the first time I asked if I could personally get my results! That’s when they told me I had to request them through email or write a letter to request my results! I emailed them and was told there was a fee for my results! I understand that it takes a bit to get them all together! I called to mention that I had sent an email! Jaime answered and told me I still needed to complete the second part so I scheduled that appointment! I met Linda Curtis who was there to complete the second evaluation for my Autism Assessment to get a diagnosis! She was polite and made me feel comfortable and was very helpful which was an act I later found out! I finished the assignment/evaluation! I asked when I get the results and she said she would start working on it right away! That’s when the problem started! I would call and be told that they would relay the message to Curtis! I waited a couple days and then call again and would get a different person who would say they would send her a message! I would call or text and get the same response! Eventually my calls and texts were being ignored! I would call and she would answer and as soon as I would say who I was she would say “oh let me direct the call to her” and then it would ring and say the person you are trying to teach at extension whatever is unavailable! I would text them saying my therapist wanted the results and l would give her information to Beyond Expectations and nothing! Eventually they blocked my phone number! Someone who claimed to be higher up said he would email my therapist the results! Finally my therapist was sent the results but beyond expectations refused to send the results to me personally! I seen my therapist and found out they did a psychological evaluation and not an autism evaluation! They still had refuse to give me my results, they even verified my email with and told me that they would talk to Curtis and nothing! I would call and they would ignore me! I blocked my number and I called again Jamie answered and told me that should would talk to Curtis and find out what happened! I called a week later for Curtis to answer! After asking if I would like to leave a message for Jaime I said yes! Once Curtis heard my name I was told “ this is Dr. Curtis how can I help you” after a couple of times explaining to her that I would like to keep it between the 2 she said “Oh you won’t be talking to Jaime” I was only trying to talk to Jaime and keep my business in a small circle! As I explained over and over that I had no intention to talk to Curtis she told me she was the big boss and owner of Beyond Expectations that everything went through her! I still decided to decline to talk the issue over with Curtis! After several times of declining I thanked her for answering my phone call and I hung up! All this in the span of 1 month! Do not trust Beyond Expectations for your Evaluations and Assessments unless you deal with everyone else besides Linda T. Curtis! Best wishes in your healing journey and your expectations with...

My daughter first started in Oct. Each & every time we arrived, if the front desk had someone there to check in with, they’d ask to run the card on file, I’d say Yes! In December, we arrived for a 9am session the office was locked and lights off. The therapist was also locked out as no one arrived to open. Over the next few months I witnessed the owner/head woman speak to staff and clients unprofessionally. The only reason we continued was because we liked the therapist. Come mid-March I received an email and text showing our appointment was changed from our needed time without first consulting me, the parent of a child with anxiety. After texting, calling and leaving messages, a young lady called me back. She said she wasn’t sure what was happening but we had a huge past due balance. This was the first time I heard ANYTHING about it as I had alway assumed they were running the card as they said. I cleared it up there and then. On the last day of the month of March we arrived at my daughter’s final appointment. There was clearly ongoing confusion how much the insurance was covering so I asked could we wait as I believed we owed less than $30. The young lady at the desk said sure. In the meantime, we became aware that the therapist was leaving, therefore we would not be back. I made that clear to the owner who joined the front desk lady. The following week we were scheduled for an appointment. I called and left a message that we weren’t scheduled nor would we be back. The day after that appointment I noticed my credit was run, WITHOUT my consent for the final appointment we did attend and the appointment the day before the charges hit, totaling $240. I called the office for the next few days leaving numerous messages and finally called my credit card company to report. Neither were authorized, one wasn’t an attended appointment as we didn’t make it and the other charge was not sent to my insurance but bill fully to me. This is a terrible practice and fully understand why the turnover was high in the 6 months...

I am very happy with my personal counselor, Nicole. She is the best counselor I've had and is truly amazing. However, the scheduling in the front office needs improvement and lacks organization. They threatened to charge us for sessions we canceled two weeks prior, which seems borderline illegal. They have unknown record of the cancelation although they have sent us texts of the cancelation. Additionally, the clinical director gave us an ultimatum of canceled future counseling sessions unless we paid our copay which means they intend to charge our insurance for an appointment that was canceled 2 weeks ago, which is not what we expect from a clinical psychological center. This clinic states that they will charge you a $65 cancelation fee if the appointment is not canceled 24 hrs prior to the appointment. I guess that does not pertain when the clinic does not take the appointment off the books. This policy is shady and we were told the clinical director is the one making the decision. This is an unprofessional business that charges your insurance without service or imposes a late cancellation fee when there is proof of cancellation. Be wary and report them to your insurance company if charges are made. Imposing a fee on the patient when the fault lies within the business may be a cause for legal grounds of filing a motion. This is not the first time the organization of this clinic has been unclear of their own scheduling and we have been patient with this office, but the greed of charging when services are not rendered and services are canceled in a timely manner is enough for us to leave.

As a patient seeking counseling and the time that is put into trusting your counselors, It is unfortunate that we have wasted time when we could have been much further somewhere else. This scheduling fault lies truely with this business. If you are building from scratch, you may want to go somewhere else, Rather than be nickeled and dimed by a clinician and not receiving the help you deserve...