Partell Pharmacy — Local services in Paradise

On my last visit to my dermatologist for my yearly skin check I asked him to call me in some bleaching cream to help with some sun spots/freckles on my hairline and he told me he would call me in an RX. Not sure why it went here & not CVS, which is my pharmacy I use???

I got a call from Partell pharmacy shortly after my RX was sent in asking me to call them. Once I got around to calling them back I spoke to a girl who was asking me if I had an account with them & I told her "no" that I've never heard of them nor used them. I voiced to her that I had no idea why my RX got called into them? She didn't have an answer for me either. She asked me a couple more questions and asked me again if I had an account with them, I said "You've already asked me that and I don't." This was concerning like "are you not even listening to me? Are you sure you know what your doing?" lol

When I asked about insurance she told me that they don't insurance?? Really? That's weird. She told me my RX was going to be $53.00!! YIKES!! So expensive $$$$. She asked me if I wanted to come in to pick it up or have it mailed to me for $5.00? I told her I would pick it up. She told me that when the RX was ready that they would send me a text, which would include their store hours.

A couple days later I got a text from them telling me that my RX was ready & it had their store hours. It was shortly after Christmas & I had told her it would be a few days before I would be able to come pick it up when she told me that they would be processing my order. A few days had gone by & I got another text from them telling me that my RX has been ready for 5 days and that after 14 days from date of fill that they would be returning it back to the shelf.

I was able to go to their store yesterday to pick it up. Place was easy to find. I saw two doors & on the left door it said to use the door on the right to get in but it was locked. I looked down further & saw another set of doors & those ones got me in. I was greeted twice by two different people upon entering that someone would be right with me. I quickly was looking around to see what they had and saw a bunch of bottles. Guessing that they were vitamins & supplements? I waited at the counter and Jessica V. came to the counter & got my info from me. She wasn't the friendliest, seemed stressed? I didn't have my FSA CC on me so I went to use my debit card. They had the capability to do the touchless system with your debit card but then it wanted me to enter my PIN # then sign for my transaction....so stupid. It defeats the whole purpose of the touchless system. Thank God there is a nice big bottle of hand sanitizer on the counter.

When I get a chance I'm going to call my insurance company to see if this drug is covered, my guess since its more of a cosmetic drug that they probably don't. It is very expensive for the small amount I got. If I can't get it somewhere else thats cheaper or if its covered by my insurance then there won't be a need for me to...

When I moved to Las Vegas I started using Partell Pharmacy as my compounding pharmacy because it was simply the only one I knew about. Eventually, I found a compounding pharmacy on Charleston, moved my prescriptions over there, and had a few years of excellent service. Partell was mediocre at the time so moving was a good idea. Fast forward and the Charleston pharmacy sold (owners retiring) to...Partell. Given my experience the first time I certainly didn't want to go back, so I opted to try Meta. That was a TERRIBLE idea. They were absolutely horrible! So, back to Partell I went. Things are exactly as mediocre (maybe a little worse) as they were 8 years ago when I started using them. For months they couldn't get the number of pills correct in an order; so much so that the pharmacist had to lock the order for review before it could be shipped out. And now, roughly every 3 or so months there is a magical glitch in the system where my prescription gets "hung up" and then they take another full week to fill it, despite already having had a full week. They claim they need 72 hours to fill compounded meds so I usually call on Monday morning, but it still takes them until Friday mid-day to let me know my meds will arrive by the next day. This week, I ordered on Monday morning at 0915a and as of this review (Saturday at 0550a) I still have no confirmation and no meds. I imagine when I call them on Monday they'll give me the magical glitch story and take another full week to get my meds out, leaving me without yet again (sigh). Honestly, I stay because they always compound the meds correctly, and the even get the setting process correct (where others seem unable to do so). If it weren't for that, I'd absolutely find a place that causes me less stress. At this point, even though my doc wants my meds filled monthly for freshness, I'm thinking of switching to 90 day fills just to avoid being without meds at least...

This morning was my first and last time at this place! I went to Vividia Dermatology a few weeks ago and they gave me a prescription that needed to be filled here at Partell only because it was a compound medication or something like that, they also gave me a $10.00 off coupon that they give all first time patients that will need a prescription from this place, so obviously Partell Pharmacy gave them these coupons and promotions correct?? So all of this meant I just couldn’t get it at my regular CVS pharmacy…UNFORTUNATELY!! So I go into Partell this morning to get my prescription and I told the girl I had a coupon from my dermatologist, she asked if I had ever been there before and I said no. She looked at my coupon like it was counterfeit money and said, “I don’t know, cause it’s a copy.” I told her that, that was what the dermatologists office literally gave me. She went in back to talk with someone about it… like really chic, like, do you think I really knew what your coupons looked like before ever seeing the dermatologist and then spent my valuable time making a bunch of fake coupons that I can only use one time?? Get a life seriously, because when she was on the computer looking up stuff she would see I had never been there to pick anything up ever. She was completely rude and attitudinal and treating me like some scammer for no reason at all. What ridiculous customer service and I’m so glad I never have to go back there again, what a complete and utter joke. Not only did I waste my gas driving 20minutes across town, but got treated like crap when I got there. She needs some training on customer service or she shouldn’t be handling customers. If you have an issue with your lame $10.00 off coupons then you should probably talk to the source which is the dermatologists offices you allow to distribute them or don’t give them coupons anymore. Unbelievable and miserable...