David's Bridal Paramus NJ — Local services in Paramus

I recently visited David’s Bridal in Paramus, NJ with the hope of finding my maid of honor dress and helping my mom find her dress as mother of the bride. What started off as a promising experience quickly turned into one of the most uncomfortable and disappointing shopping trips we've ever had. At first, we were helped by a lovely Spanish-speaking associate who was friendly, attentive, and made us feel welcomed. She assisted us with trying on dresses and brought us different options. Unfortunately, she had to leave (possibly for a break or the end of her shift), and that’s when everything changed. Once she was gone, two other employees began staring at us in a way that felt judgmental and unwelcoming. We continued browsing and putting back the dresses we didn’t like, looking for more options. Then we noticed these same employees following us throughout the store, making us feel extremely uncomfortable. The worst part came when I stepped away from my mom for a moment, and an employee named Donna approached her and raised her voice, telling her she could only try on three dresses at a time. My mom had one dress in her hand and was simply looking for another. I rushed over when I heard her tone and asked what the issue was. Donna, again raising her voice, repeated the "three dress limit" and continued to be rude and confrontational. I pointed out that she had been following us around the store and asked what the real issue was. Donna clearly didn’t expect to be confronted and rolled her eyes. Shockingly, the other employee with her—who turned out to be a manager—did nothing to address the situation. She stood there silently, offered no apology, and didn’t hold Donna accountable for her behavior. I went to the front and asked for the manager, only to be told that the woman behind Donna was the manager. That’s when I knew our concerns were being completely ignored. Thankfully, I eventually spoke with Juana, who along with Lisha, had helped my sister months ago when she purchased her wedding dress. They had made that experience truly special—kind, patient, and helpful. The contrast this time was beyond disappointing. I’m absolutely dreading returning later this month to pick up my sister’s dress. I don’t want to see Donna or that manager again. I had been excited to purchase my bridesmaid dress here, but I will not spend another dollar at this location. Donna, if helping women find dresses for one of the most meaningful days of their lives irritates you, maybe this isn’t the right job for you. You were rude, unprofessional, and downright nasty. This behavior is unacceptable, especially at a place where people spend thousands of dollars for their special day. David’s Bridal – do better. Your customers...

To Whom It May Concern at David's Bridal,

I am writing to express my extreme dissatisfaction with my second visit to your store, which occurred yesterday. My aunt required alterations for her wedding dress, and unfortunately, the experience was significantly worse than our first visit. The customer service was subpar, and the level of incompetence displayed by the staff was alarming.

My aunt specifically requested sleeves for her wedding dress, but the items presented to her were not available for purchase in the store, and others were incorrectly sized, being double her size. Furthermore, her veil was sold to her rolled up in a plastic bag without being steamed, which necessitated my intervention to request this service. We made it clear that we intended to make purchases that day, but the sales personnel failed to provide adequate assistance.

The sales associate then left for lunch without notification or arranging for another associate to attend to our needs, resulting in my aunt, who was wearing her wedding dress, standing for over 20 minutes without service. I was forced to request the assistance of a manager to receive any form of support.

The overall experience was profoundly disappointing, and I will not be returning to David's Bridal in the future. This incident was an opportunity for your store to rectify the poor customer service experienced during our first visit, but unfortunately, it only served to exacerbate the issue. The staff clearly require additional training to bring their competence and customer service skills up to an acceptable standard.

In conclusion, we did purchase the necessary sleeves, but we elected to cancel the alterations and take the dress to another establishment for modification, as we could not trust your staff with an item of such value and importance. I will be sharing my negative experience with my acquaintances and will not be recommending David's Bridal to anyone. Zero stars.

Sincerely, Jasmin Marte

First visit: This David's Bridal disregard for customer satisfaction is a glaring factor in the widespread closure of their stores. My experience and that of my family a party of 6 ( 5 bridesmaids and 1 bride) was met by inexcusable ineptitude, with very poor customer service that prioritized expediency over genuine engagement. As a group of bridesmaids seeking dresses, we were met with a rushed and dismissive attitude, culminating in a confrontational attitude from the manager. The blatant disrespect and lack of regard for patrons' needs is a formula for commercial failure, and it's little wonder that customers are voting with their feet and shopping elsewhere. I will not give any future consideration for shopping at David's...

In February of 2020 (pre Covid) I made an appointment to try on wedding dresses at this DB location. It is much larger than my local DB. It had two levels and a staircase leading up to the bridal section. This location was mentioned a lot when asked what DB had the best customer service/most variety as far as what was available to try on. It had a very wide selection of dresses and styles, including attire for the bridal party and guests. After meeting my stylist and telling her what I was looking for I was taken to my own personal dressing room stall. Everything was clean, orderly and organized. There was also a place for my mom to sit snd wait.

I ended up trying on 3 dresses before saying yes to the third. My stylist Melissa was very enthusiastic, friendly and informative and I felt like she really cared about me and my needs. She didn’t miss a beat when I corrected her question about “the groom” and said I was one of two brides. The fact that it was not only not a big deal to her but that she continued to show interest in our relationship and wedding plans meant so so much to me. I had been so nervous about wedding dress shopping as one half of a two bride couple and she made me completely comfortable. LGBTQ friendly/acceptance is not always a given especially within wedding vendors and I won’t forget how I was treated with total respect.

I was allowed to facetime a few of my friends to show them the dresses and also could take photos/selfies which was super helpful. I didn’t feel rushed or pushed into my dress decision but I did end up changing my mind about the dress much later after purchasing. My own...