Homesense — Local services in Paramus

The store is great but... customer service when trying to return for an item is HORRIBLE - I had the paper and Email Receipts on my phone. The associate that was helping first told me it was not an item from their store. Then I asked her to double check and yes it scanned in as an item from their store. Then they would not give me my money back because the description number did not the number on the receipt but gave me store credit.... This was a mistake on their scanning system. I double and triple checked every receipt from every purchase I have made there and none of the numbers match up after going home... They gave me a store credit which is completely unfair and bad business! Especially when there is an issue based on scanning system. Be careful before you leave if you are buying pillows or items you might want to return b/c they will keep your money and you will have to use your hard earned cash at one of their stores so essentially you are not getting your money back. I should report to BB. ALSO - I asked to speak to a manager and the associate would not...

I am completely embarrassed by how UNPROFESSIONAL this store is. Long story short i purchased a rug on Saturday to put in my BRAND NEW HOUSE. It did not for in the room so i wrapped it up to immediately return. Due to Bergen county’s Blue Law business such as homesense are closed Sunday therefore i had to wait until it was convenient enough for me to return it. I went to return the rug and the associates were rude. They kept me waiting and said they needed to look at the rug before returning it. A woman by the same oh JENASM approached me and accused me of bringing back a stained rug. When i returned it in the same condition i purchased it. She continued to verbal harass me and give me a hard time about it. And as i DEFENDED myself she became more aggressive and her tone grew more aggressive and loud. She then proceeded to walk away from me while talking badly through her headset. As a former TJX employee i do not appreciate this kind...

As for the store and it's contents I must say they have great things - from garden and patio to indoor furniture and area rugs.

BUT I was not thrilled with their management. I found a great table/cabinet for my entry area of my home (the wood was the perfect color for what I need). Unfortunately, there was damage to the bottom of the piece - not a scratch either. It was a small chunk off the shelf at the base and it's not something you could see past. I asked the manager if they could get another one or at least give me a little money off so I could have it fixed (the piece was almost 500.00) And they said the best they could do was $20 off I thought I was hearing things. They furthered by saying in NO uncertain terms not to purchase it. I was a bit taken back by that. Doesn't make me right or wrong. It's just worth noting in my opinion.

I'll still shop there and I would still say it's a must...