Men's Wearhouse — Local services in Paramus

When I got married in July 2018, I made the fateful decision to use MW for both my wedding party's suits and my suit because they were coming in from 3 different states. My best man and I easily picked out the perfect suits (trip 1), and that's where the problems started.

We walked in on May 8th around 7:30 PM (trip 2) and couldn't get anyone to help us. We needed a group order setup for 8 suits, but all of the workers were too busy making big money on one-time prom rentals. Eventually, some worker set up the group order for me. At this point, we were tired and left.

I went back to the store on June 8th (trip 3) to make my purchase. The worker insisted I was the completely wrong size and would have to pay an extra fee for the "oversized suit" before the alterations. We eventually got a second opinion and the correct size. Unbelievable.

On June 16th, (trip 4) we were notified that my suit was in and ready to get chalked for alterations. The store opens at 0930 and we walked in at 0940. The store had LITERALLY been open for 10 minutes. There were multiple employees milling about, but the one we approached made it sound like he'd already been working in a sweatshop for 10 hours that day. I was hurriedly chalked - because the "alterations specialist" was working with a group of 5 men who needed suits last minute. The guy asked me where I wanted my cuff to fall, and immediately cut me off and made the decision for me.

Err, Ok. I was done, so, whatever. As we were leaving, we checked the status of my Groomsmen's purchases... Hmm, only one person was shown to have bought their suit under my group purchase… Strange.

The stressed employee told me the suit was supposed to be back on July 9th and that they'd notify my the second it was back. By July 10th, I hadn't heard anything and contacted the store. "Oh, yeah, your suit is in." On July 10th (trip 5), we went into the store to try on the suit, which would be perfect, right? My fiancé heard me utter from the dressing room, "I'm LIVID!" My "perfectly altered" pants that this same guy had spent "so much time" chalking correctly, fell to 3 full inches above my ankle. As I walked out of the dressing room, he said the alteration to fix my pants would "Take seconds to fix!" and wasn't that big of a deal. Still furious, I put my jacket on. There was 4 or 5 full inches from my stomach to where the buttons fell. His response was, "You must have lost weight." I said, "No, if anything I've gained weight. This would be at least 50 pounds to lose to get to here! Let me see what you supposedly altered on the form." He checked the form and told me that the neck was the only thing altered on the jacket. WRONG. HE had pinned the sides of the coat when we were there almost a month before. Unbelievable.

This guy was frustrated at me for wanting my wedding suit to fit correctly and for his very own mistakes. He re-pinned the jacket and swore it would be ready by Friday, July 13th. As I walked out of the store, I said to my fiancé, I'm not spending another dime in this store. Ever. We stopped to check with the front desk again, and what do you know? My groomsmen still hadn't purchased their suits? Now in disbelief, I contacted each groomsman and was assured that they all had purchased their suits. As it turns out, each of the attendants at the different stores, noted the correct items they had to order, but put them under their own tickets so they could get the full commission instead of putting it under the group order. Complete garbage.

July 13th (Trip 6). Picked up the suit and it fit well enough. Left the store never to return. I really should give them less than one star, but one of the managers there, Pete, seemed pretty attentive.

Long story short, save your aggravation, spend an extra few hundred dollars and buy a bespoke suit from a...

I have been a customer of men's wearhouse fairly regularly over the last 10 years or so, but the experience I had today with the manager of the paramus store, Cherif, was one of the best customer service experiences I have ever had anywhere.

Approximately a month ago I was in need of suits for work on short notice. I had gained a few lbs and the suits I had did not fit well enough for what I needed. I went to Men's Wearhouse in Paramus and had a great experience. The suits were ready in literally a day. Because of the line of work I am in things change rapidly and it turned out that I never had to actually wear the suits at all. I went online to look up the policy on returning suits that had been tailored and from what I found it seemed like mostly people had positive experiences returning tailored suits. I thought that since there was minimal tailoring to the suits and what most of the reviews said that I would be able to return the suits without any issue and also knowing I would not get the money back for the tailoring because that service was provided.

Within a week of purchasing the suits I returned to the Men's wearhouse in Paramus with the suits in the exact same bag with all of the tags on them. The garment bag wasn't even opened outside of the store. I was met with an extreme level of unprofessionalism. I pled my case to the associate and he was acting as if I was trying to return stolen merchandise. I referred to the website and he said it is managers discretion as to whether or not altered items would be allowed to be returned. I explained that I was very satisfied with the product and the customer service but I did not need the suits and right now our family needed the money more then the suits. I did not return the suits that day and left the store extremely frustrated. It was only when I told the associate that I was a first responder that his attitude changed but at that point it was too late and I knew the situation would not be resolved at this time.

I contacted the corporate Men's wearhouse and explained my situation. I received very good customer service and was told to return to the store with the suits and try to return them again. They said they had spoken to the manager there and that the situation would be remedied. Not only did I receive a quick response from the corporate side, but I received a personal call from the paramus store manager, Cherif. We had a brief conversation on the phone but he told me to please come back to the store we will try to make the situation better. I returned today and met Cherif at the check out desk. He welcomed me into the store and did everything he could to resolve the situation. He went above and beyond with his customer service. I can honestly say that after my experience trying to return the suits the first time I was never going to shop at Men's wearhouse again, but after today, Cherif's level of service, professonalism, and courtesy has made me a loyal customer again. I thank the corporate customer service representatives that helped me, but honestly it was the customer service I received from Cherif that has made me a returning customer again to that store. Thank you very much for your professionalism and I look forward to purchasing more products from your fine store in the...

We endured nearly four hours of disorganized mayhem attempting to rent a suit and we wondered why we even stayed. The experience rivaled if not exceeded any bad day at the DMV. And if anyone knows what a bad day at the DMV is like then you know what I’m talking about. The disorganization followed by the rude treatment right down to the bungled transaction…a total hot mess. We left exhausted and bewildered. Anyone who is looking to rent a suit/tux GO ELSEWHERE. Support another business that will treat you with respect, dignity and professionalism. As for the upper management of Menswearhouse…you obviously read the reviews yet it seems little has been done to remedy the reoccurring issues that exist at the Paramus Rte. 17 store. It’s a poor business model when you don’t listen to your customers. You ought to and follow through making adjustments and implementing changes that can benefit you and your future! Positive quality service is attainable! It is disingenuous to say you are sorry and appreciate the feedback …lol…well my feedback is get a new manager and fire the belligerent back talking immature 20 something year old staff that stare at their smartphones and replace them with if you wish same age employees who are enthusiastic and conscientious and capable enough of politely engaging and managing their time with each customer. Reward those staff that are pulling extra weight (we saw only one enthusiastic individual who was literally doing the job of three, promote this person, they are managerial material!!!)…We couldn’t believe a family of color waited FOUR hours before they were even seen for measurements. Four hours. They were bypassed numerous times by your staff serving other customers…and your store manger told a 20 something year old staff member to make sure that was family was served next. Did she comply? No. She in front of all the customers argued with her manager telling him no. Honestly how does that even happen? Could it be they at the Paramus store don’t have a process put in place for receiving customers, processing customers and placing orders or it’s something other? We remain dubious that you’d ever address and actually remedy the hot mess in your Paramus Rte. 17 location but who knows. But this we do know, it is not what...