Ashley Store — Local services in Paris

It was a good experience, they were having their normal "Blow Out Sale" so nothing was marked with an actual price just bloated numbers so you would feel like you were saving more. The reason I am giving 2 instead of 5 stars is fourfold (-1 star for each reason): The guy I was working with while friendly had to keep going back and forth to the manager to get the "actual" price after "discounts" it seems to me that having a set markdown price for merchandise would be best so that the customer could know exactly what they are paying. It almost felt like a shady car dealership to be honest. I hate it when someone has to follow me around a store even if I'm just looking, I understand commission and being helpful but once again it made me feel like I was at a car lot and not at a furniture store. While the exterior looked nice with all of the way overpriced furniture the bathroom was terrible, one stall didn't work and they hadn't had any maintenance done in a while. When I worked in sales there was a reason we kept the "back of the house" as clean as the front of the house. It showed we had pride in where we worked and we wanted to relay to the customer that we were professionals. The item I would soon purchase didn't even have a tag on it letting me know the brand or anything about the item. So the manager had to get a number from the manufacture's tag and figure out the "price" then the "discount" then gave me a virtually fabricated price on an item I knew nothing about. Bonus: I don't want this to be a complete bash fest so I will try to end on a positive note, I did purchase something. It will be here in 4 weeks (which is also very frustrating), the salesman was very friendly and we did send our him back and forth about 10 times before we made a decision. While I will not be shopping here again, I would say that there are some nice items in the store and pleasant staff...

I’m sad to say that the experience wasn’t what you’d expect from Ashley. I used to work in that store, in sales. It was great to see my former co-workers and meet the new manager, Matt. He was super nice and professional. My sales rep was Ryan- very new and made some mistakes but very sweet and courteous and helpful. The real issue was at the time of check out- Ryan didn’t show me my paperwork or give me a total or anything. She said we were “all set”, and the girl at customer service was rude when I asked what my total was. She basically gave off a vibe that she didn’t want to be bothered. When I asked what my items / total were she sighed and eye rolled and said “I can’t show you that until I print a receipt”… so I asked her to please tell me the total and she sighed and gave me the total. It seemed too high for what I had bought. So I asked her to tell me the items pricing - again she didn’t wanna be bothered. One item (a painting- wall art) was 75% off and she was charging (the computer was) full price. Had I not caught that, I would have overpaid.

I asked the girl if she had worked in customer service before and she said “not really”. She had a retail background and would rather be in the floor.

I’ve been in sales, marketing and management my whole adult life, and she isn’t a fit for customer service OR sales. Negative, lazy acting, rude, and unprofessional. I literally had to say “I am a customer. I am spending money here. At the very bare minimum you should be nice”.

Another store employee agreed with me that she’s very rude and the store has been having problems.

When I worked there it was Cindy who was rude, then they had another girl, now this one. Customer service is VITAL for the success of an Ashley store- especially in Paris, TX. I WOULD HAVE BOUGHT a $2000.00...

We had the pleasure of working with Lisa during our recent furniture shopping experience at the Ashley store and we cannot sing her praises enough! From the moment we walked in, Lisa greeted us with a warm smile and an incredible depth of knowledge about every piece on the floor. What truly set her apart, though, was her patience—especially with us being a rather indecisive couple!

Lisa never rushed us, never pushed an agenda. Instead, she listened carefully to our preferences, offered thoughtful suggestions, and helped us weigh options with total transparency. She struck the perfect balance between being informative and giving us space to talk things through. Her professionalism, genuine warmth, and eye for design made a potentially stressful process not only easy but actually enjoyable.

Thanks to Lisa, we found the perfect pieces that fit both our style and needs. She’s a gem, and we’d wholeheartedly recommend her to anyone looking for a top-notch furniture shopping experience. Thank you, Lisa! You made all the difference.

Also thank you to Matthew for his help with pricing and delivery issues. Shopping at the Ashley store was a wonderful experience with excellent people...