Buy Cell Cleveland iPhone Computer & Phone Repair — Local services in Parma Heights

I called last Sunday asking if they do PS4 repairs. I was told no then 2 mins later they call me from a different number and tell me they do ps4 repairs. So I take it up there and they don't have any kind of proper system to keep track of people's things. We had them sign a piece of paper stating they had my console. Already not very professional. They have my system for 5 days and keep giving me the runaround as to why they haven't checked it yet. They said that during the night, they'd text us to let us know what's wrong with the system after his repair guy looks at it (which was a problem in itself because they told us our system wasn't in the shop, that the repair guy takes it somewhere else to look at it). They didn't text us that night, instead they text in the am saying that they found the problem and were gonna fix it without us giving them the go-ahead to do it and we could pick it up today, also unprofessional because you're supposed to get the customer's permission first. We alo asked them to take out a disc that was in the system, they said okay. We call them several hours later because we hadn't heard from them and they were about to close. They said our system wasn't ready yet! Then they call back a little later and tell us that they couldn't figure out the problem nor could they fix my system and that they didn't have time to take our disc out even though they had our system for 6 days. Save yourself the time and frustration and go somewhere else. I don't know how they have 5 stars when they conduct their...

I was referred to Buy Cell Cleveland from my carrier who no longer repairs phones. I was unable to use use my phone touch screen to do anything. Couldn't answer call or make calls couldn't access anything, my phone was useless to me. I went to Buy Cell Cleveland and was promptly greeted by someone, after I told him my problem he went and got Amir (the owner I believe) he was very knowledgeable and told me exactly what was wrong with my phone. Said he could have it fixed by the next day (a Saturday) if the part came in. He sent me out the door with a loaner phone , which I appreciated.The next day the part came in and Amir called me to let me kniw that it had arrived but that it came in , he was very honest with me and said that it came in late in the day and there was maybe only another hour before they closed . I told him that was fine I could get it on Monday. Monday he texted me very early to let me know that my phone was fixed and ready to go. When I got there Amir was very prompt and swapped out my Sim card and wiped the loaner phone clean. He did a FANTASTIC job on my phone you could never know that the screen was replaced Everything worked perfectly. Amir was very professional and kind to explain to me what was wrong with my phone. I would highly recommend Buy Cell Cleveland for any repairs. Thank you for your prompt attention to my problem. I hope I don't have to use you again but with a 4 year old grandson who tends to drop my phone I now know where to go to get...

At first experience was great, given that I needed a phone asap. As a woman starting over after literally losing everything this was an option I could afford. Needless to say, getting the handset, about a week, then started to use it fine. Fast-forward to now being charged two-three times weekly because of some "insurance" the third party company they work with states I personally removed. They stated they reached out to Buy Cell Cleveland to obtain my contact information (mind you that has not changed) and then stated they were unable to make contact, so that authorized the additional charges for his insurance. Only way I found out is when my car payment is rejected for NSF. I reach out to Buy Cell Cleveland, they advise me to contact Fair Pay, I do and man talk about rude customer service, even after acknowledging the insurance was removed by the VPN used for my online school courses NOT ME!. I then send the lovely messages to Buy Cell Cleveland showing them how they speak to their clients, and they block me. Makes you wonder do they act in the same manner? So now all that's left is for me to add them to my formal complaints to my Attorney General, the BBB, and the Consumer Protection Agencies to ensure that no one else has to endure the horrible treatment I have, all in the name of making a buck and steal before they are even authorized to do so. ...