Design Within Reach — Local services in Pasadena

Beautiful furniture, but extremely snobbish employees. I'm not sure if it's because my wife and I are young (and thus assumed to lack the financial means to purchase things in their store), or this is how they treat everyone, but the staff seemed extremely reluctant to want to help us (or even approach us). There were at least 3 people working there, and only two customers (also not being helped). We thought this may have been a one off, so we went back a few weeks later and essentially had the exact same experience. In contrast we went to Roche Bobois, which is much more expensive (and quite frankly out of our price range), and we were warmly welcomed.

The two stars is because I love the furniture in DWR. The experience of going there was a massive letdown, and I was very unmotivated to purchase anything. I've heard the Berkeley location is better, maybe I'll try...

When we first walked in, we thought the employee was busy helping two other customers, but then we realized it was just three employees hanging out. They did not greet us, and when we approached them for help, it was as though they were doing us a huge favor by taking time to talk with us. They were not knowledgeable about any of the products we were interested in, nor did they seem motivated to sell anything to us. One of them was very sarcastic, which just made us feel bad. We love DWR and have great furniture from the store, but this experience was so off-putting it will be a while...

Came in around 3:00 PM on Friday. There were two male employees on their computers when I came in - neither of them looked up or said hello. My friend and I were the ONLY people in the store and looked at every area over the course of 15 minutes or so. Neither employee offered to help or answer questions that we had. One of them received a phone call while we were there and was able to answer the call but not help us. Absolutely terrible service. If you are looking for nice looking furniture, though, they do have a nice selection...good luck trying to purchase...