Iliana's Boutique — Local services in Pasadena

I went to this store one month before my prom, I tried on a few dresses and found two that I had liked. I asked the lady if she could please hold it for me, she explained that since it was prom season, she would only be able to hold them until 2pm the next day; came back the next day, rushing after school (1pm), and found both the dresses back on the rack, when I asked anybody about this, nobody could answer me, and kept blaming the lady from the day before. That same day, I found the dress I wanted, and spoke to the lady about alterations, price and pick up, even talked to their seamstress on the phone, and she allowed me to save the dress for tomorrow before closing. The next day, I called the store letting them know I was on the way to pick up the dress (20min away from my house), and the person on the phone told me that it had already been sold. I wanted an explanation as to why the dress was sold, and again they kept blaming “the other lady”. This happened twice at this store. I DO NOT recommend coming here. I had to start my search...

If you are even the slightest bit overweight, do not shop here. I'm a bigger girl, and I was looking for a prom dress because big girls like to go to prom too, ya'know? I walked in and they were literally mortified by the fact that someone big came into their store. They put me in gowns I specifically said I did not want, rushed our visit, and even made snide comments about my weight. This is seriously one of the rudest establishments I've EVER been to. If someone is willing to pay at least 200$ for a junior prom dress, you should be more than happy to serve anyone of any size and not just little petite girls. I'm sorry that I was big, but I'm not changing my size to please a company that wants to act like they're high and mighty just because they won't give a bigger person the benifit of the doubt, but nonetheless, I rest my case. If you're big, this is not your place to go. I would try Mirtha's, which is also in Pasadena, because at least the owner of Mirtha's is nice and willing to help plus sized teens. This is a terrible...

Got fitted for a bridesmaid dress, the owner kept complaining about my dress size during my fitting (which made it uncomfortable in its own way). I placed the order for my correct size, paid, then waited 2 weeks for the dress to get there.

I picked up my dress the week of the wedding, and I got a surprise when it was 4 SIZES TOO BIG! She kept pushing this bigger size on me during the fitting, even though it was obviously loose in many places and very unflattering. The "mixup" was definitely intentional. It was so oversized yall, but it was too late to get my correct size in time.

she could've offered to alter my dress since it was her mistake, or at least communicated if they were out of my size, but no, instead I got a surprise the week of the event and it was too late to order a new one.

overall the owner came off as passive aggressive. DO...