AT&T Store — Local services in Pauls Valley

I took a trade in phone to be shipped by the store on 11/15. ATT hasn’t received. So I went to get tracking number they requested. He said it was just shipped 12/8. Wouldn’t give me a tracking number. He said for all he knows I would chase down the ups truck and try to rob them. I told him I doubt that since I’m an 55 year old woman. 🤷🏼‍♀️ Absolutely the worst customer service I’ve ever experienced! Cody was so unprofessional, unhelpful and acted like it was an inconvenience that I was there! I won’t be back! UPDATE:: Contacted ATT rep by phone. She called ATT Pauls Valley Store. Spoke with Ashley. Ashley found my trade in phone that Cody said he already sent in. I went into the store gave her all of the info she needed and explained all that has happened. Ashely spoke with a different manager since Cody was out for a few days, and had my old phone ready to ship out and gave me a receipt with the number I’ve been asking for. I guess the reason Cody wouldn’t give me a tracking number is because he never sent in! I took the phone in 11/15, and it was finally shipped 12/12. So thankful for someone that actually wanted to help! Thanks to Ashely for taking the time to...

I went into the store to change my phone carrier, and I was told that I couldn’t have my service changed unless there was a manager present. This was the only time I had scheduled to be able to make this happen, and I couldn’t get the help I needed because a manager wasn’t there to make the change. It was very frustrating, and now every time I call The try and see if the manager will be in the store so I do not waste my time, it sends me to a call center in Alabama or somewhere like that. All I want was a phone number for the ACTUAL store, so I can just know If the manager will be in so I do not waste my time again. An Absolutely terrible experience. Still no...

Dude didnt know what he was spouting off about didnt know correct info about prepaid, and did not make any sorta attempt to assist me by looking into my issue or finding anyone who might… the only attempt of him attempting is he tried to have me log into my personal account on his device… um no thank you!! And if the answer was on My end I would not need him… further more I found out there is an actual department I could speak to he told me did not exsist in the at&t company but I shouod try to reach a third party for info about my at&t issue! And he sent me out the door heated because according to him they were trying to screw me out of $30 for...