Chicken Express — Restaurant in Pauls Valley

Yall changed your fries for one! Bring back the old ones they taste so much better. Service is very slow especially in the drive through. We came and ate inside tonight. Ordered a family meal, asked the girl if the fries had changed. She didn't have a clue nor did she try to find out. (Guessing she's new so no biggie) However she then told us they were out of rolls. So we ended up having to settle for the biscuits (which were percect), but we wanted rolls. Not five minutes later she's Carrying rolls out to other diners. Had we just needed to wait a few minutes we would have been more than happy to do so. That option wasn't even offered! You had to pour your tea from a jug off the counter. Don't know if they were just to busy to refill or they just weren't refilling due to the time of night (8:40 pm). To top it off you could hear one of the workers, don't know who it was. They were cursing about an unknown customer being rude. We were sitting in the far corner of the restaurant by the door under the TV. So even though the food was excellent. The service and atmosphere was lacking. Seriously though bring back the fries.........

A regular customer, that's seriously thinking of not...

I could easily rate this place four stars. The food and service is always good... except for today. Today there was a girl working the drive through who was terrible. She wasn't even slightly friendly. She didn't say hello when I got to the drive through. She didn't confirm my order. When I said I wanted a roll, she said, "well we don't have any rolls". When I got to the window there was no kind greeting.. She just took my card and handed back with my food. She didn't say thank you, or come again, or have a good day or anything. She just shut the window and walked away. I was appalled to the point that I got back to the shop, (i work for a cardealership right around the corner from them) and started writing this instead of eating my food, which is getting cold. I repeat, I really like this place and get their food for lunch at least two times a week, and until today the customer service has always been great. Hopefully the manager will read this, identify the employee and do some retraining, because if I experience this again, I may consider one of the other chicken restaurants in town, one of which is directly across the...

My Name is Rick Brown. I am the New Owner of Chicken Express Pauls Valley. We took over on Nov. 1, 2016. We want to Thank everyone for their feed back. Our Goal is to give you the best serves possible. We may fall short sometimes but if we ever do please let myself or one of our manager know. We have a pretty new staff and we are teaching them to always put our customers FIRST! I know most that post on sites like this have had some kind of a problem or wasn't served in the best way possible. We ask that you give us another chance if you haven't been in in a while.

Thanks again for your loyalty! We are Thankful for your business! If you come in please ask for me and if I'm there I would love to meet you! WE are here to serve YOU!

Eddie and LaDanna - Please come back in and give us another chance. We would love the opportunity to serve you correctly. If you come in and are not served in the best way possible please ask the manager for my number. I will do my best to make sure you leave happy. Your opinion helps me correct any problems so thanks for your feed...