Taylor's Florist And Gifts — Local services in Paw Paw Township

I called to order flowers over the phone for Father’s Day, and the woman gave me some options and asked me to call back. I went online and decided to order from there, in effort to make it easier for them. When I went online to order, it said my card was declined. I tried to pay again, it wouldn’t let me. When I went to look at my online banking app, it charged me, TWICE, for my order. When I called the shop back to tell them what had occurred, they stated “we’ve gone all the way to the back of our system, and you have no order” she also stated “we don’t have your funds, they hold them for a couple days, and it’s a problem with your bank. I got off the phone with her, called my bank, and my bank was able to release the funds since I had called as fast as I did.

The owner of the flower shop calls me back to claim “you ordered from another website” after checking and verifying the website, she stated “ this happens sometimes, we need you to come in and call your bank company together, and we close in an hour” I explained to the woman, it was the day before Father’s Day, I didn’t have time to come in and sit with her about scamming my card through her website. She went on to tell me it wasn’t her fault, that I didn’t understand, I ended with “I’ll make a police report” she then asked me to “calm down”

I gave her the number to call my bank, with any questions, she called, complained about my frustration, and asked my bank to relay a message stating “please tell him not to have anymore contact”

I was able to have a gentleman from Ambati Florist in Kalamazoo met me down the street from this florist, and was able to make a beautiful arrangement, for a better price! Definitely suggest going to a different florist, and saving your time, energy, and frustration.

I do hope the owner is able to figure things out! They do have a beautiful website, and flowers! Lack of...

I called Taylors to have an arrangement made with a vase, bow, and little accessories for a christmas gift. I spoke to Susan over the phone and sent a detailed note of what I wanted, which my mom dropped off, being that I live out of state. Susan completely got it wrong, put the wrong color flowers (Grandma loves red, not white), charged me an extra $10 to wire a small garland that I did not want wired, in addition to the design fee they already charged, and the $40 cash I sent, which should have gotten me at least 15 carnations and a few winter greeneries, only got me 8-10 flowers. It was mostly greens, even thought I was very clear about only including a few greens. When I called and spoke to the owner, Sherry Taylor, she was absolutely disrespectful and dishonest. She blamed my mom for changing the order (which she did not), and when I called her out on lying, she laughed at me mockingly, like a very self-righteous snob. Unfortunately, I wasn't able to get the arrangement back to have it corrected, but this shop pocketed an outrageous portion of my money and all my Grandma got for christmas was a pathetic vase full of greens and a few carnations. Save yourself the trouble and go to a florist that respects their clientele and actually makes arrangements according to what the client wants, especially for the amount of...

My Grandma had passed away and the funeral/viewing was scheduled on a Monday afternoon. Friday I hurried to Taylor’s to find flowers for her service. They were running low on the flowers that I wanted but the associate helping me said she would do what she could. I trust her, every bouquet she has made me in the past have all been beautiful. They were able to make a beautiful casket arrangement, two small arrangements and two planters with fresh flowers and have them delivered before her service. She did an amazing job, she listened to what I was looking for and made it happen in a short period of time. When I realized we needed flowers Taylor’s was the first place I thought of, because I knew they would be able to work with me. The best place! Thank you again for the beautiful service...