Advance Auto Parts — Local services in Payson

Amanda is downright RUDE. I came in with a hose that needed to be returned, (wrong year of vehicle.) Amanda flat out started off with saying the part didn’t come from Advance Auto, which clearly from the packaging it did. She then argued that the hose was used, I told her it wasn’t and explained the situation of the incorrect year. She then said “it’s hot, it’s been used.” I then showed her the picture of the original hose next to the new one, and that they were clearly different and not compatible. She then made a comment to a coworker of, “See if you can tape this up, MAYBE we can sell it again.”

Honestly, how someone with that sort of customer service becomes a GM, I will never know. But I will never shop at this location again....

Was great but their website says they are open until 9:00 pm. Well they close at 8:00. I had been in earlier for a battery but had to attend an event for my daughter and would have stopped on my way to the event for a core return had I known they would be closed an hour earlier than wha their website says. Someone needs to go into their site and update their hours or stay open until 9:00. If I was traveling and had jumped off the fwy because it was close to the exit and it said they were open I'd...

The assistant manager Amanda is the rudest person I've ever had to deal with! She wont listen to you, jumps to conclusions and even if proof of purchase she will yell fraud and say call the cops! We were told by a manager to come in showing proof and we did just that and this is how we are treated? I will forever stick with AutoZone! I really hope the Boss fires Amanda because she's going to cost him so many customers! This is not how you run a customer...