Sip-N Drinks & Treats — Restaurant in Payson

My one-star rating is based off my most recent interactions with the store. I was very excited to have them reopen and I've been quite a regular from day one. They advertise being open until 11pm on weekends and I checked and double checked the hours to ensure I could get there before they closed. When I arrived at 10:25, there was another car at the window being helped. I sat at the order screen (after hearing the speakers prompt to wait to order) and waited patiently for help. After the customer at the window had left I pulled up to the window for help and the girl at the window sat there counting money and never looked at me once. I could see the other girls inside playing on their phones, and when they noticed me they said something to the counter girl and they all began laughing and giggling and never once looked over at me. It was obvious they were closing but refused to acknowledge me. After honking to get their attention they informed me nonchalantly that they were closed. You could tell it was a joke to them and they didn't care whatsoever. Interesting how a few snotty teenagers have the ability to ruin a grown woman's evening, but they did. I reached out via Messenger to ask for clarification on the hours, followed by a request to change the advertised hours if they did indeed close earlier. I saw that they read my message and never replied. I reached out again this morning and got a reply, "sorry about that", followed by a bunch of excuses and an obligatory, "come in for a free drink" response that, frankly, just rubbed salt into the wound and reiterated to me that they really don't care. To the management of Sip'n: Customer Care is the foundation of which successful businesses thrive. You'd do well to visit your training standards and offer your young employees some amount of sensitivity training. I would also encourage avoiding generic copy-and-paste type complaint responses. To many of us it's not "just a drink" but much more than that, and I really needed it that evening rather than the shock of being laughed at and...

We ordered two 32 ounce drinks which on their menu say they're $1.85 each with flavor add-ons included. We get up to the window and after taking our card and charging us $5.93 (which we more than we expected) the lady starts handing us three drinks. We told her our order was the two 32 ounce drinks and she then turns, acts like she re-runs our card but doesn't actually do anything and then just hands us our two drinks with the card. She straight up LIED TO OUR FACES after billing us for the wrong order which was her error and then acted like everything was fine and dandy. We've come here dozens of times. We even came here first thing after getting married we used to like it that much. After dealing with someone dishonest it really just made us reconsider coming back. It's not even about the money, it's just about the complete lack of integrity from the employee who was over 40 and should have known better. It was even more disappointing seeing a review posted 5 hours before where they also ordered two 32 ounce drinks, were charged $5.60 after tax, and were so surprised by the price they asked for a receipt and the cash register printer 'wasn't working'. This place used to be great, but it's all about...

I've passed by this place going to a friends house a few times and today we were out for a drive so we swung in. They offered shave ice. We both love them so we ordered 2 med size. We ordered each with 2 flavors and hawaiian cream and ice cream. (They put the ice cream on the bottom) We pull up to the window and the girl says they are out of ice cream! A treat shop that sells all kinds of shakes and such...um its 3 in the afternoon. And how does that happen? Ok... not the end of the world, we are still getting a shave ice. On the menu it shows a classic shave ice plastic holder. Ours came in a cup. The ice was snowcone ice. (I've had softer snow cones!) The syrup was barely there. No Hawaiian cream on top . (At least that i could see) It literally tasted like a soda after you drank it all then let the ice melt and take a sip. Weak, not sweet and had a strange aftertaste. We threw them away after eating 1/3. So disappointed. I wanted to like this place Maybe we got a newbie that made it but wow. There's $7...