Cavender's Western Outfitter — Local services in Pearl

Cavenders has the cutest clothes and I love to go and get outfits from there! Typically my time shopping is pleasant and I feel comfortable but I went in today and as I was trying on different outfits in the dressing room, my boyfriend was just waiting outside the fitting room area for me and I could hear girls outside the room making in appropriate comments while I was in the fitting room. When I got out my boyfriend had told me what one of the girls said and said that she had worked there and what she said had made him uncomfortable. He had then pointed out to me which worker it was and then we just went on about our day to checkout and that same girl ended up being the one to check us out and she said not one word to the either of us and continued to talk to her friends that were also working. It was clear that she was lacking in there customer service department because she paid no attention to me and said not one word to us the whole time I was checking out. I was very dissatisfied with my...

NEVER stepping foot in that store again! I walked in...and no one acknowledged me...which didn't bother me...but still there were 4-5 people at the counter. Someone could have welcomed me in. So, I proceeded to find the section of the store that I needed. As CLUELESS as I was looking...NOBODY offered to help me!!!! I mean...I was walking around looking down at my phone and back at the shelves...trying to find the boot on the pic that I was looking at. Not to mention...there were associates working in the very area that I was in. If LOOKING LOST was a person...it definitely would have been me! STILL no one asked if I needed any help. I proceeded to the front counter to ask a question...and STILL no one spoke...I guess they were busy...even though no one was checking out. Cause they all just looked at me like I had 3 heads. 🤷🏽‍♀️ I proceeded to ask my question anyway to no avail. Came home...went straight to the website and found what I was...

Came in to exchange a pair of boots. Told the lady what I was here for and she said to go pick out a pair. I asked her where to pick from and she walks off in the middle of me talking to her to assist an employer who called her name. A young gentlemen who was standing close by showed me where to pick from (which ones were my sizes;thank you) I came back to the desk where 4 employees were standing around. I told them I needed help finding the match to a boot. The girl told me if I can’t find it then it just don’t have a match. I went back and dug through another row and found the match myself. I also asked her if she could look the price up because it didn’t have a price tag. Instead of looking it up, she said “it’s around $100”. After finding the matching pair it was 69.99.

Whoever is doing the hiring needs to have a customer service training class right after hire. Good...