Woodcraft of Birmingham — Local services in Pelham

I have been a customer (for years) for many reasons. First, the guys who work there know woodworking through years of experience. Advice is valued. Some have specialties e.g. carving, turning, or furniture making. They have always been honest, even to the point of losing a sale. They know me by name. Second, the selection is excellent; however, they may not carry a huge quantity. Fourth, they have Monthly Sales (can include anything from exotic wood to power tools. (Also, demo’s about as often.) If you need of a small amount of exotic, they have an enormously huge barrel called scraps. It’s rare for me to pass that without buying. Fifth and final, their return policy is great. I could easily take something back, no questions asked. [I shaved a .01 of a star off for #2 stated above. They can usually get it ordered quickly if...

I live about 70 miles from woodcraft Pelham. The last time I went to the store was around 5 years ago. Today, new location & new store. I had ordered something on-line but the product was not eat I ordered. I went in asking for help! The other store was never this friendly or helpful when I entered the store, a young lady asked if she could help. I explained my problem & she went to work to solve it. Had to get managers help but they did not stop until I had what I needed. Included a refund & sale & they couldn’t have done better! I will return again. Thanks Woodcraft....

Been to this store several times, but they lost a customer today. There is a lady there I have dealt with many times that is the only help I ever get in the store. Today was pretty much the last straw. I called to try and see if they had an item I was going to buy since they are an hour from my house. Someone answered the phone, didn't speak, then hung up the phone. Before anyone thinks it was a glitch in the phone that hung up, no it wasn't. I could hear them on the other end, they just chose to hang up. If they don't want my money I guess I'll give it to...