Ashley Outlet — Local services in Pensacola

My husband and I came in 6/25/23, around 2 pm. The gentlemen in the front, greeter, salesman, whoever he was greeted us, asked if I needed help while my husband used the restroom. I told him we were looking around as we were, for specific items but did not require anyone’s assistance at the moment. He said he understood briefly and in a soft tone said his name, I cannot remember because of a horrible first impression. He had long, bleach, blonde hair, with dark glasses, thin, white male. As my husband used the bathroom, I started to walk the floor. Out of my peripheral.I saw he was following me. At first it did not bother me as there were other customers on the floor and he could have been lingering in case someone needed help. That was not the case, every turn I made, he was a couple of steps behind me, then my husband came and joined me and he continued to follow us just a few steps behind. I told my husband this is ridiculous, I told him why and he agreed, he saw an was experiencing the same discomfort. I’m not sure his reasoning as who can steal from a furniture store, or is it a cut throat commissioning reason but it was so uncalled for. My husband is black and I am Hispanic, we are both retired from the Air Force with combined service of 42 years. Perhaps he was judging the book by its color or appearance. We had on jeans, black tops and Jordan’s, but what does that mean to him? We had just finished a great church service and we’re buying furniture pieces that we needed. We left this store upset, let the other sales people know why and went to the actual Ashley store on 9th Ave. where Mr Jim took great care of us, we gave him the $3,500 sale, this store could have received if we were not...

I originally ordered a sofa on Ashley's website, they emailed the next day saying the window for delivery has been pushed back way to far. I cancelled that order and went to my local Ashley outlet store, Mike greeted me at the door with a smile, we was very attentive to my needs thoroughly listening to my concerns. He showed me a love seat, in my mind I had never considered a love seat because of my height at 6 ft 6 , he also showed me a few sofas, I asked to look around for a bit and he said he would check a few items for me. After speaking again, I told Mike I had found the perfect sofa, and had went with his original suggestion...I came to the conclusion if I needed to lay down, I could do so in the bed as no sofa without spending a fortune would fit my needs. Mike worked out a price within my budget and set up delivery for the next week, Mike also explained the 5 year protection program which I definitely decided to do to protect my investment. I ended up ordering 2 side tables for the love seat to match my decor and they included that in the delivery. I highly recommend Mike, he is a great salesman that listens to the concerns you have and is always happy to help. It's also a bonus to find someone who shakes your hand afterwards, he is a...

Went in with my girlfriend and her mother to browse inventory. We were shopping for some living room items and visited multiple stores to compare prices and general selection.

As we entered a salesman asked us if we were browsing for anything in particular, but didn't seem satisfied after we said we were just browsing about. They actually asked us "are you sure" in response and seemed offended, as if we have something to hide or that they would even be entitled to that information.

Over the course of browsing the show floor this guy followed behind at a distance and confronted us three separate times. Each time prying for information and eventually trying to upsell us when he caught us discussing a couch we liked. Halfway through the visit we specifically floated to the back of the salesfloor to get some breathing room and price compare options from earlier and online. This guy still swooped in pushed for a sale AGAIN, and got defensive when we continued to assure him we were just browsing. He tried to assure us he was "just doing his job."

We left soon after the last push, and were turned off by the lack of space afforded to think about what to purchase. Either way we found the same couch model online with free delivery and at a...