GameStop — Local services in Peoria

I went into this GameStop to trade in some old Xbox ones for a Series S Xbox for my boyfriend’s birthday. My boyfriend called a couple hours before to make sure they had the one he wanted in stock. when we went into the store, the guy working Christopher was almost immediately snippy & seemed annoyed by anything I asked about the Xbox’s. I should’ve taken that as a red flag but I figured he must’ve had a bad day or something. I continued with the trade in, I was able to get about $107 in credit to use on the Series S. we did the whole transaction & walked out to our car. my boyfriend was so excited, he wanted to open the box immediately. I’m so glad he did because when he opened the box it was old Xbox 1. I looked at my receipt & I had been charged for a Series S Xbox but I received an Xbox 1. We went back into the store & explained that he gave us the wrong Xbox but I was charged for the Series S. I had paid about $230 not including the credit. Christopher immediately started arguing with me saying I wasn’t charged for the Series S Xbox, he kept saying I was charged for an Xbox one. I had to show him the receipt multiple times until he finally acknowledged that I was charged for the Series S. Anytime I said anything though, he would tell me to chill out or to stop (as in stop talking), although I was very calm, I just wanted to get this figured out & leave. he went into the back of the store for almost 10 minutes & when he came back, he said he only had a New series S so I would have to pay another $216. I was very confused as to why I would be paying $450 for a Xbox at a second hand store. then he said I actually have to pay another 70$. I explained this was a very frustrating situation i was given the wrong Xbox after paying almost 300$ all together. & I was quoted a price before I came into the store. He made a snarky comment that that’s how it is sometimes. I was done with the situation & how Christopher was treating us. I asked for a refund and my Xbox’s back so I could leave and go elsewhere. He said he would issue me the refund, I waited for a while & then he said the refund was issued. so I went to grab my old Xbox’s and leave & as I went to pick my Xbox’s off the floor, he then says “btw Peoria treats trade ins like pawning so since I already put those Xbox’s in the system, if you take them I will call the police and you will be arrested” that’s when I was like what the hell. he never said that until we were about to leave. I’m from out of state so I didn’t even know that was a thing. Christopher made it seem like I was going to have to leave my Xbox’s there with no credit. my boyfriend and I started asking for a manager bc the way Christopher was treating us was insane. Christopher said “nope I’m not getting a manager, you can talk to me”. I said that if I wasn’t able to take my Xbox’s then I need the credit for them. so he ended up calling his manager & his exact words were “these people are throwing fits and I just want them out of here tell me what I can do to get them out” he completely tried to make it seem like we were acting crazy but I was literally begging to be able to leave that store. It took about an hour for Christopher to give us a gift card with the credit amount on there so we could finally leave. This whole situation shouldn’t have happened I understand mistakes happen but Christopher should not have handled it the way he did.

We ended up going to the GameStop in the mall, & the workers there were so incredibly nice. They even opened the box to show us the Xbox before we left the store.

All in all, if you buy anything from this store especially from Christopher I would double check what’s in the box...

Stood in line for well over an hour to preorder a playstation 5. 30 minutes prior to opening, one of the employees notified the 45 of us in line that not only did they only have 12 preorders available, but that all those playstation 5s we the digital editions, with none capable of playing disks at all. In my opinion this was irresponsible and disrespectful of Gamestop for those of us who took today off to preorder, but was also a very unethical practice designed to draw potential customers to the store. I will never return to this location again, and I will probably take my business to another company entirely should I see this type of practice continue at Gamestop. Many of the individuals I spoke with in line this morning agree entirely.

Gamestop, you have made it clear that you don't really care about your customers, so you will continue to lose these customers until you make significant changes to your business practices. I wish you and your employees the best of luck, and I hopefully await a heartfelt reply indicative of responsible adaptation to customers' wants and needs. Until then, Target and Amazon,...

My son bought a game with his birthday money. The game has Xbox x on it and I asked the guy working the register if it would work in Xbox one. He said yes, we bought it. Get it home and put the disc in the console... it doesn't work. NOT COMPATIBLE. I drive back to the store the following day, and my son had thrown out the receipt. But they look up my gamestop account and clearly see i bought it. Would not refund my son's money, would not tell me when the manager would be in, would not give me a phone number to speak to a manager and claim there was no manager on site. This place takes no accountability for their errors. Must have been under their sales quota for the day so they lie to their customers....