The Grand Family Dental - Pflugerville — Local services in Pflugerville

Worst experience ever. Don’t believe the hype in the reviews. The office space is clean and beautiful but the staff give inconsistent information and are not informed. I originally had an appointment to get major work done in February on several different teeth and it unfortunately had to be rescheduled due to me losing my job and insurance. I’m currently pregnant, so when I had insurance the dentist was not comfortable performing the surgery until after first trimester, which is very understandable. I was able to get the appointment rescheduled for 6/28 and when I arrived, everything I was told between February and June changed. I had spoken to with several different employees during this time frame who I explained I have no insurance and would be paying the out of pocket price. I got funds together for the out of pocket price and when I got to the office today the price was muuuuuuch higher and the appointment was not even correct. When I made the original appointment, major work was scheduled for about 4-5 different teeth and I was advised the appointment would be about 2.5 hours. When my appointment was rescheduled, it was apparently only scheduled for major work on 1 tooth which was more than the price I was originally quoted for the 4-5 different teeth. I had a confirmation call yesterday and I again explained I have no insurance. She asked if I needed the treatment plan for out of pocket pay and I advised her I have the one previously given and specifically told the receptionist the price I was given for the dental work without insurance. I was never told on that phone call that the price was different or that the treatment plan changed. I specifically told her the price I was quoted on the printed treatment plan I had and she didn’t mention it being wrong or different at all. Now I won’t be getting the work done at all due to the price being much higher than anticipated and I can’t afford it. I am also now nearing the end of my pregnancy so will have to try and wait until after delivery to find another dentist to do this work, which is unfortunate as I’m in pain. Very terrible experience. I also asked several times if there was any kind of payment plan due to having no insurance and was told no each time. I asked for a manager and of course there was not one present. Like most people, dentist appointments give me anxiety and make me uneasy as it but I was very excited to come to this office due to it being a black owned business. I will never return nor would I recommend this place to anyone. Not for...

I found The Grand Family Dental office online, so I wasn’t sure how it would go. It’s only the second dental office I’ve been to in Austin, but I’ll definitely make it my home! I HIGHLY recommend. Everyone was so friendly and professional, quick to answer questions, and continuously asked if I was comfortable through each part of the process, starting with the receptionist. The receptionist was very welcoming and honestly pretty funny too. You can tell that everyone here genuinely enjoys their job and genuinely loves helping people. I don’t know who was more excited about the results of my cleaning, me or them!

I also really enjoy the fact that I was able to watch Netflix while I was waiting and use it as a distraction when they were working on my teeth. I’m honestly a very anxious person when it comes to the dentist, but I truly felt 100% at home. It definitely was a team effort and I was pleased to see the staff supporting and helping each other fit my needs. It was kind of like my big sister was cleaning me up and super her cool friends were helping out too. I’m honestly super subconscious about my mouth because I know it’s been a while since I’ve seen a dentist, but Dr. Woods, Dr. Alston, and Mrs. Vanessa put my worries to ease quick!

I never thought I’d say this, but I actually can’t wait for our next hangout aka my next appointment. This staff is unmatched! A+ for everything. I honestly can’t sing their praises enough. I’m going to tell my whole team and everyone I know that The Grand Family Dental is the place to be for your...

This review is LONG overdue, however the list of great things i have to say about The Grand Family Dental - Pflugerville just keeps getting longer!

If y’all are looking for a dentist for yourself or family, don’t miss out on this amazing office.

The staff is so kind and welcoming. Their office is so neat & clean. I felt comfortable and that i received true honest recommendations for the dental work I needed done personally, I didn’t feel pressured and was confident in my decision on which route I wanted to take.

Dr. Alston was amazing and kept me updated on the entire process for my dental procedure & timelines. He even pushed out the final procedure until after my swelling went down to ensure the result would look it’s best instead of rushing and doing it quickly to get it done.

The staff was so nice and scheduling is so simple and they are flexible with your schedule! While going for my visits and after seeing how the kids were treated, how happy and comfortable they seemed and the patience w them - i decided to switch my two kids there.

Before at their old pediatric dentist it was such a traumatizing experience, i dreaded taking them and they left in hysterics. We went two days ago for a cleaning and both kids didn’t wanna leave they had such a great time! Dr. Woods is wonderful with kids. She also answered all my questions. It was such a pleasant and comfortable experience.

I honestly couldn’t recommend them more! I am so happy with my results and how comfortable...