CHOP Buerger Center for Advanced Pediatric Care - Raymond G. Perelman Campus — Local services in Philadelphia

I WAS a patient here. My son was diagnosed with Tetralogy of Fallot while I was pregnant. This means he has a heart defect and NEEDED to be delivered at a hospital that has pediatric cardiology. The only way to know if he is going to need surgery immediately after delivery or if he could wait a few months is to see what color he looks like when I deliver him. My water broke a month early, I live 3 hours away! On my way to CHOP I called and told them that I was on my way and my estimated time of arrival. They urged me to go to the closest hospital so I could be taken down in an ambulance in case I had the baby or got stuck in the never ending Philly traffic. So I did. Once at the hospital in Scranton I gave the number for CHOPS special delivery unit to the attending doctor. I let him know what was going on and the circumstances of my baby. Understanding the urgency of the situation he called CHOP. They told him they were full!!! And wouldn’t be accepting me. Of course I thought this was bogus. So my husband called and got the same answer. I was devastated. In the middle of labor with my son who could need immediate surgery upon delivery and they were turning us away?!! The doctor at Moses Taylor gave me medicine to slow the labor and spent the next 3 hours trying to find a hospital that would/Could take us. Finally Milton Hershey came through. Even though they were slammed they accepted us. The next day CHOP called my husband and asked if we wanted to be transported there! Are you kidding me?! In the middle of labor and after turning us away!? Not a chance. My son was born and Milton Hershey really came through! Moral of the story: Parking at CHOP - ok Getting to CHOP - a nightmare Actually receiving the care that you planned months for - if they aren’t toooo busy

If you have a child that needs a pediatric cardiologist- go to Milton Hershey. A lot of their doctors were trained at CHOP (because apparently they do good work when they actually do it) but left because - well, it’s Philly and it’s disgusting. I didn’t even know that Hershey was an option. It was the same distance for me than CHOP except I didn’t have to factor in an hour of traffic, dirty needles on the streets, and it smelling like a dump. I will never forgive CHOP for putting my baby, my husband and I through such a stressful situation! They were suppose to be the best! They aren’t! Go to...

Having the most ridiculous experience trying to get my just diagnosed Type 1 diabetes child into CHOP's diabetes and endocrine practice (as existing CHOP patients). At the time of diagnosis, our Chop PCP sent us to Nemours ER b/c it was the closest to our location at the time (he was only seen as inpatient and not as an established patient). Now CHOP refuses to see us, saying that we selected Nemours. We went to the ER, we are Chop patients. I called, emailed, the head of our Chop practice submitted an urgent referral, she also called Chop endocrine docs to get us in. No one has responded or called back, we get some vague email stating we are transfers? He was just diagnosed a few days ago. This is a nightmare and they do not care about my son's well being. A woman just called (the coordinator) and argued with me for 10 minutes trying to say my son is a transfer and refusing to give him an appointemnt. She then hung up on me b/c she didn't want to hear anything I had to say that didn't conform to their "process". CHOP should be ashamed...

Outpatients chop its the worst place ive been the staff / check in on floor are really rude and they don't know anything you ask why you are here then they just run you around " they don't' connect with other doc or family 10 hours my babe did not eat the apt was 7:45 then 12 but yet we there tell 5:20pm they changed the arrive at last mins even if staff know you take taxi they power hunger do to lack of communication i dont prefer "dont" its not child friendly its a stressful place an when your mind is all about helping your sick child that environment just wont an to mention they charge you for your take home record how you charging people who ins paid for the text plus results its people personal information about they heath. that's highway robbery again its sad most mother wont even have that 5 dollars for they childs parking for the day let alone money to be giving a scam records. the como area was scary for me so imagine how a child under 10 would feel its not friendly for children where are the resource really going...