Dolly's Boutique & Consignment — Local services in Philadelphia

Purchased a belt that was too big...the owner Shani Newton stated she would have an extra hole put in the belt to fit me...while waiting for the belt to be altered I also left a 50% deposit on other items that had to be ordered to be taken on vacation six weeks later. After constant calls, visits and promises of "it will be in next week", NOTHING WAS EVER ORDERED. I repeatedly asked for the paid for belt to be given back only to be asked "which belt was it". When I asked if she sold my belt, she laughed and said "of course not". But still never gave me my belt. When I requested a refund and the return of the belt that was already paid for, AGAIN, I was told that it would finally be in...THE DAY BEFORE I WAS LEAVING FOR VACATION! When I arrived to pick up my items, the owner Shani was not there and when her assistant handed me what was supposed to be my items they were NOT. The belt that was already paid for was NOT MY BELT...even though she tagged it with my name when I gave it back to her for the extra hole! In addition, the assistant had to call the owner because she was told that my balance owed was the FULL AMOUNT even though I already paid 50% DOWN! I patronizing this establishment to support Black Owned Businesses...but to have this happen and be treated like "oh well" is exactly WHY MY BUSINESS WILL BE...

I am unsure of who has or made fake comments to give this merchant a 4 star I wish I would have saw this review where this marchant is committing fraud people are ordering product as myself promise that they will receive the product I was told my product was shipped for 3 weeks and then I was told it had to go to a tailor to get buttons and then I was told it's on the way no 1 could ever produce a tracking number then the owner called so sincerely saying that my item was not shipped and it was because of her new staff and that it would be shipped I asked for a refund I was told I would get a refund I was asked for my credit card number I never received a refund I have not getting any return emails or phone calls from this owner. I have found a dispute with my credit card as well as I will be contacting the Attorney General and the Better Business Bureau and the business department in Philadelphia to let them know that this merchant is in fact knowingly taking people's money and not...

I purchased two items from this merchant back in sept 2022, after 3 weeks I called and spoke to the owner she advised one of my sets was on back order and she could send the other. Once the other item was available she would send that out to me. She mailed me one set, I never received the second set and I never got a refund. The owner seemed nice I told her I just moved from Irmo, Sc “originally from Philly “and I wanted to support her because she is a black business owner, Saud from Country Cooking had gave a review on her store and I based off her review I decided to purchase from Dollys Boutique, a complaint has been filed with BBB, per previous complaints my issue is common with Dollys Boutique, BUYER BEWARE MY MONEY WAS STOLEN I DONT RECOMMEND ORDERING ANYTHING FROM DOLLYS BOUTIQUE ONLINE...