GameStop — Local services in Philadelphia

This GameStop turned out to be so horrible! When it use to be a very good GameStop! The new people they got since they reopened back up are horrible. So rude when you try to get help. I jus placed an online order to pickup in store today, it said online they had a copy left, I placed the order, it processed, took the money off my card, and the email said they were preparing my order. Then not even a half hour later I got an email saying they cancelled my order and I should get my money back in my account in 1-3 business days. I SHOULD GET MY MONEY BACK IMMEDIATELY! Then when I went back online it said they had no copies left. I am BEYOND PISSED! I am only a 5 minute walk to this GameStop and I’ve been going here for years, the people who use to work here know me as a regular, but the new people they got are so...

A women by the name of Ashley threatened both me and my brother in front of our family. Now usually I don’t write reviews but I don’t believe this should go unsaid, we were warned about cursing which is understandable, being its a professional establishment. However later on though we were trying to improve on it we slipped once or twice, we were buying an item and she threatened us stating “I freaking told you guys not to curse if I hear you again I will be kicking you out of the store.” And I stated it timidly, she was very emotional whilst demanding it and frankly, I believe there should be some type of punishment. If not I will not be going to another GameStop ever again, I barely feel comfortable...

Took my Xbox one s To Trade It In it’s in good condition Clean And Workin The Manager Joe Took The Controller And Checked It He spent at least 20mins Trying to Find Something Wrong With The Controller Then Proceeds to Scan the system because its Refurbished Bye Then Turns It On it’s Back And Begins Tap it on The Counter Until dust came out And Siad We Can’t Except This System why would u turn the system on its back and tap it on the counter game systems never supposed to be on it back This Unacceptable And He is supposed to be the manager I Need Answers The Game system was Never checked to see if it Work Never Pluged it Up Or Did The Test To check it out Joe You Have To Do a Better Job...