Planet Fitness — Local services in Philadelphia

No one at the front desk upon arrival. Not a long wait, though; I think he was cleaning. (Or something of that nature. He wasn't just sitting around or anything.) There is a sign for those going tanning that says, "Please make sure you answer every question on the tanning sign-in form." But then there's no visible clock here like there is at the other PFs', so you gotta get their attention again to ask them what time it is so they have a record of it, (in addition to swiping in and a ton of cameras) because I guess it's important. Then, I was directed to stand-up bed #2. The room was NOT clean. And out of paper towels, which means it couldn't possibly be clean. So I stole some from the neighboring stall so I could clean up the last persons sweat off the floor. The garbage was full. I thought I saw dirt or mud on the floor of the bed, but it was just rust and chipped paint. I tried to turn on the fan because it was so hot, (must be good bulbs - not like the PF in Ewing a couple days ago that had over TEN bulbs out) but I couldn't get it to work. That would explain the puddle of sweat that greeted me at first. I also had to fiddle with the in-unit control pad for a while to stop their music from playing or at least turn it down so I can just have some peace and quiet for 9 minutes. I felt like I deserved it. After all, I just had to wait at the desk, do some paperwork, run over to the other stall, unsuccessfully try to turn on the fan, AND CLEAN THE BED! All that before my tanning session actually started! Not the end of the world, I'm not going to quit or anything, but ya just gotta be careful which ones you tan at, lately. BUT - they ARE primarily a gym, NOT a tanning salon. I just don't remember it being so painfully obvious. Hey - they're not a pizza shop or a bagel house or a candy store or a clothing boutique either, but it's all there, too! Jack of all trades, master of none. I've been a member for many years, and I've paid $20/mo for many years STRICTLY just too use their 24/7 tanning facilities. I pay DOUBLE what the people who come there every day and eat and watch TV and wander around for hours and touch every machine and shower at PF pay a month. So don't forget about your tanning-only members. We are the ideal customer! $20/mo, short visits, and no wear and tear on the gym equipment, and we usually disappear all winter long (while still continuing to send you money, no less.) I just want things to be clean, and I want to be in-and-out quickly. ...

I was there a couple days ago and wasn't aware that everything was touchless....I needed a new card the worker by the name of Colin told me that I needed to download the app which I did and still needed assistance but he didn't want to help. I then asked him to credit my card for two waters. I took the waters out of the refrigerator as we are closing the refrigerator he tells me that I don't have a card on file which previous to this visit I did and did the same thing so we he told me I didn't I was confused. I asked was there any way for me to put my card numbers in manually he told me no. I asked him was there any way for me to get the water since I did leave mines at home and I was planning on working out. He told me no and to put the water back. I asked for a manager he told me he was while waving his two fingers. So once again I asked was there any way to get a water and he said No. So I asked him so you prefer me to just pass out while working out he said yeah. Today I called the same gym to once again get Corporate number unfortunately I received Colin again he gave me the gym number as Corporate and again told me there was no manager or supervisor I could speak to. I had to call another location to get the number and spoke to someone about this situation and they stated that they did place a note in my acct. I called Corporate office but at the time it was closed. Its unfortunate that I must go to another location when this one is walking distance...

The staff is pleasant and welcoming, the gym is a little small maybe you should think about expanding into the 2 empty stores on either side and add more equipment, there doesn't seem to be enough as this gym is very busy. I've noticed some newer pf have 2 floors with tons of stuff this one doesn't have. My complaint is some of the members at this gym. I'm guessing this unlimited visitors thing is a big part of the problem. I'm at this gym almost everyday I haven't seen so many new faces as I have seen in this past 2 weeks and they don't follow the rules. They talk on the phone wherever they want,(rules clearly states only in the lobby), they sit on gym equipment on their cells instead of using the machine there tying up, they wear clothes against policy and the biggest issue is not wiping down equipment after the use.. they sweat all over it and walk away. Not only is it against policy, its disgusting. I just had to leave after watching 2 people go from machine to machine to machine without wiping not one of them down, while there busy dancing around. after wiping down the first 2 after them before I could use it, i decided I had to leave. I pay the same as everyone else, I shouldn't have to wipe down machines because there to...