Maaco Auto Body Shop & Painting — Local services in Philadelphia

I paid for the most expensive paint option and prep-work they offered to paint my entire car the original color. There were some spots where I PLASTI-DIPPED black myself that I wanted re-painted with actual paint and clear coat. Took six weeks. After four weeks they called me and said my car was ready and I drove six hours to retrieve my car (I was away for work) and when I arrived it was sitting outside in the lot with missing car pieces and emblems missing and not done by any standards. Just said sorry and I had to return after two weeks….

The overall paint job wasn't terrible and the body work and repair to the small fender bender i was in were okay as well.. however the issues I had with the paint job are simple issues that no auto body shop should make. They painted ON TOP OF Plast-Dip. They didn't tape off my door jambs which are now full over over spray. They did not cover my hub caps or tires and got paint on them. They removed the emblems but not the tape underneath and painted ON TOP OF the tape, then re-added thick double faced tape where my emblems were now a half inch away from the car. The clear coat they put on wasn't properly wet sanded. The mechanic who worked on it looked at my car and must've just laughed at a 2001 car... however im sure it looks better and runs better than any car that he currently owns. I take pride in my car. Very displeased. Disgraceful..

I'm not kidding, the guy Fred at the front desk seemed like he wanted nothing to do with me when I went it to get an estimate.. and when the issues were brought to his attention he said "typically with jobs of this scale they often need to be re-done".. okay yeah I get that, so re-do it then, don't call me and say the car is ready when it's...

I went to this shop to repair a few scratches on my back bumper and wheel molding. When I received the quote, I asked Frank, “how long does a job like this typically take?” To which he replied, “well, if you bring it on Wednesday I’ll have it ready by Friday.” Initially, I thought this estimated date was a bit overzealous, but I trusted his judgement. I called on Friday to follow-up and there were no status updates. All I was told was that they were “backed up” and “the painter is out sick”. I was instructed that my car would be done Monday and that I should call then. Monday comes and I call again with an update that my car “is in line to be painted” and won’t be ready until Tuesday. I’m frustrated because now it is Tuesday and I’ve been on hold for an hour waiting for a status update. This is unacceptable considering that I asked them UPFRONT how long they might need for the repair. If this job was going to take more than two days, I would have been fine knowing this ahead of time so that I could arrange transportation to and from work. I don’t care if the job was going to take a week—it’s the blatant lies that are really disheartening. I’d also like to note that I know for a fact that repairs weren’t started on my car until two days after I dropped it off (Mercedes app will notify me when doors/trunk are open). This means that they knew they would not be able to make repairs in a timely manner when the car was dropped off. I could have simply got the repairs at a later time rather than allow my car to sit in an overcrowded lot. I WOULD NOT RECOMMEND THIS SHOP. I also plan on following up...

I am writing from Mayfair Maaco. The trouble about these reviews, is that the whole story is never seen. As far as Ms. Tyiesha, her vehicle was here for a month and a half because we fixed every little detail she was not happy with, we went above and beyond to help her in everyway. When the vehicle left for the final time, her fiance' was very happy and said it looked great. We took every chrome piece off of her vehicle and buffed them individually, we painted her vehicle the first time and she found flaws. We advised her to take the vehicle home, wait two weeks for the paint to settle. She refused and left the vehicle here. the second time was also a base coat clear coat. We tried our best to make her happy. But in this situation, it didn't seem like anything we did, was going to be ok. The car she was speaking of that we drove her fiancé home in, was NOT a customer car, that was a runners vehicle, that we use at the shop to transport for errands or when a customer is stuck with no ride. The owner is available at anytime. he freely gives his cell phone number out so that he is readily available to all of his customers. takes his time to speak to anyone and helps in any way he can.

The pictures below are of the completed vehicle. which shows a beautiful vehicle.

Thank...