Marys Peak True Value — Local services in Philomath

Very rude employees, and none of them seem to be able to answer simple questions. Just had 8 keys made and none of them even fit in in the slots to unlock my trailer. Took them all back to get my money back and they rolled their eyes and gave me really bad attitude. Wanted me to wait for them to make more keys ( yea like I wanted to wait another 45 minutes for keys to be cut, and the whole time I’m being treated and followed around like I’m robbing the store.) the employees here need retraining in customer service. If you make something for the customer and your product does not work, you give the customer their money back, you do not argue with them because by taking the keys back it’s a loss for the store. Well if you don’t take them back it’s a loss for the customer who bought your faulty, over charged, second rate products. (Hint by the way take the product back and mark it defective and the store will get credit from the manufacture for the defective product) I’ve worked and managed a large retail store for almost 20 years I know how it works. I would also fire employees for the way this stores...

Their prices are typically 50% more than Home Depot in Corvallis. Some of the staff are knowledgeable in construction, it’s hit and miss. We live just west of Philomath and like to go to True Value for small projects. If it’s more extensive construction/ property work, we will make the trek to Corvallis. One reason for the low rating is the lady they normally have greeting customers and working the front register is as surly as they come. Not sure if she’s related to the owners or what the deal is but it’s clear she’s not cut out for customer service. It’s a shame they choose to employ her she deters us from going there regularly. We feel conflicted. It’s good to support local businesses but not when you’re getting reamed and bad...

This great hardware store in Philomath constantly amazes me at the scope of their inventory. Most often their employees will go the extra mile to find an answer to your question from another source if they cannot answer it themselves. Most the people know the inventory and can take you right to the product you are seeking. Good supply of home owner and commercial products, especially trailering stuff like wheel bearings and hubs for weary travelers. Philomath and the coast range are fortunate to have this...