Fallout Games — Local services in Phoenix

I’m normally not one to write negative reviews when it’s only a manager as i don’t hold business owners accountable for the mistakes of their employees. This however was kind of a different story. I am hoping the owner sees this and contacts me as the only way I was told I could make contact them is to an email that sends an error when I try to leave a message . The store manager here is incredibly rude and bad at managing his time and the time of his customers. I waited in line for 5 minutes while it was just me my gf and one guy selling stuff to the store. I was told I was next but the manager would need a second to finish the buy. I said no problem, after being acknowledged as next, and seeing no one else in the store I decided to browse the wall displays. I then waited another 15 minutes for the buy to finish. During this time I was silent and patient. Other customers walked in and immediately started to chat with the manager . He then chatted back and talked to them about games they’ve played. They seemed to be regulars as he was pretty familiar with them. After finishing the offer to the guy who was selling I waited near the front counter where the girl who walked in after me tells the manager she just needs two controllers and she will be fast. I had been waiting to be serviced literal feet away from the manger the whole time. When he starts to help her I let him know I was ready and had been waiting. I was ignored. I then placed the games I was holding down, as I no longer felt like my time was valued or business appreciated. The manager willingly chose to play favorites, or chose what was easiest, and quickest for him instead of honoring his word or my time. I escorted my gf out to the car but on the way out verbally said it was ridiculous to wait 20 minutes just to be ignored and have someone cut in front of you. This statement was directed at my gf in response to why were leaving. . I walked my gf to the car and came back in. The manager was on the phone so I waited quietly by th counter to speak to him. When he hung up before I could say anything, he says to me” did you come in here to apologize for that crap” referring to me saying that the waiting and service were ridiculous. This set the tone for the extremely disrespectful and unprofessional conversation that followed. Where the manager pretty much said that his job was too hard and that he couldn’t keep track of who was in line and that even if he told I was next I’m he couldn’t be held to that as he can only handle what he’s given. I had informed him I have no interest in purchasing the games just wanted to find out more about store policy and management structure. He told me he has no boss and that there no one I can call “to try to get him in trouble”. He tried to say that I was accusing him of doing it maliciously or on purpose. When I refuted this by saying I don’t think he did it on purpose, I would never contribute to malice what can be explained with ignorance or incompetence he then said I wasn’t welcome back in the store . I would rather speak to the person who’s money is affected by the loss of business(the owner as I was there to purchase games a game system and controller totaling to over 300 dollarsthese are kept behind the counter so was waiting to be serviced so I could actually ask for my items)not the guy who couldn’t care less how he is treating customers or viewed. He was unable to keep track of who was next was unable to communicate stores policies, was rude dismissive and arrogant This is the gentleman that was rather chubby , face tattoos, bad teeth,, dressed in punk denim. I did not know if he was the manager as my last visit to this store the manager was a Hispanic younger gentlemen with shorter black hair and gauges. That manager had always treated me kindly and fairly. I am hoping this was just a bad day from the mamager and will accept an apology an acknowledgement of wrong doingand a handshake as even.

Edit: yeah this place is trash on every account. Never heard from anyone and the...

I came in the other day thinking that I was going to find just another run of the mill game store I was completely wrong. Fallout games that generally surprised me with their overall collection of video games action figures and accessories. I was able to get some old video games for my Xbox 360 that I thought I was going to have to order online. Turned out they even had the original Xbox that I thought was pretty cool for a reasonable price now I know what you thinking that the original Xbox who would want that but for me it was an affordable way just to not fill up all the space in my Xbox One x. Well the price was great even the games were even better All the games came with the actual booklets along with a crystal clear quality to the game meaning that the game had no scratches and I didn't have to worry about that because they even buffered the game before even selling it to me their systems were in excellent condition already pre-wiped cleaned and I didn't have to worry about any drift stick with the controllers. I even decided to trade in some of my old games that I had lying around and got an amazing deal for some in-store credit though they did offer me cash too which I found surprising. Fall games has been another vintage game store that I absolutely love while they also have modern games I will be back in the future thank you to fallout games for my new Xbox I look forward to finding amazing new titles that I thought were long and gone. On a side note also check out all their old school accessories and new modern ways to connect your old gaming systems need a old game cube controller they probably got one need a new controller for that Nintendo 64 they definitely got those rumble packs and so much more Go to fallout games for all the missing accessories that you are missing or could only...

Has an AMAZING selection! And the younger one seems very helpful and kind! The other older guy kind of oversells junk...

Told me I had OEM fever, and then proceeded to sell me third-party boxed controllers so I got to find out the D-pad (which I even asked about) has no central pivot. Hence the subtraction of some stars.

Overall good little shop though, as long as you KNOW what you want first.

Edit: Upon further use, the Wii Remotes have awful connection problems, disconnecting intermittently during gameplay.

The speakers barely work and when they do the sound is SO bad you wish they weren't.

The motion controls are no where near as precise as the original wii remote, despite them supposedly having Wii Motion Plus inside.

And even the pointer feels off, and this is using a Wii Sensor Bar, Wii U Sensor Bar, and even the Wii U Gamepad. The pointer seems to drift at random moments for no reason, and even when working it stutters across the screen poorly detecting the bar.

Knocked off another star, because I felt like I was bullied into picking the cheaper option, when I even told the guy I didn't want crappy remotes. OEM fever my arse. Never...