Stardrop Salon — Local services in Phoenix

I booked an appointment online for a partial balayage, I walked into her studio and she was finishing up with another client for about 15-minutes. No big, delays happens, I sit their patiently like any decent human would do (keep reading for why this is relevant). Once I sit down in her chair, she tells me the partial balayage won't work and she wants to do a foliage and up-sells me into a full balayage for a price 2.5 times more $ than the service I signed up for online. I agree to price, again, no big, but she then SENDS ME HOME, because she doesn't have enough time. Again, I am understanding, and she offers a free "repair" product to try and smooth things over for me to apparently do a repair service on my hair myself, because I guess despite driving 30 minutes to a hair salon, with a 2 hour appointment carved out, I'm apparently supposed to go home and be my own haircare-repair specialist lol ;) ... I then move some things around in my schedule to come back next day because I really need my hair done. I ask for her best phone number before I go, and she gives me a robot phone number, not a direct line... a little odd, but I roll with it. So next day my appointment is at 2pm. Guess what, there's flash flooding on the freeway, and I'm running 20 minutes behind. I try calling her robot phone and it wont let me text or call without HER initiating contact lol. I figure since she was so nonchalant about making me wait for her other client for 15 minutes, she would be understanding. but NOOO, she texts me at 2:07pm that she is "rescheduling" the appointment, and to turn around and go home (in flash flood conditions, mind you) over being late 20 minutes. She could have said something logical 'like, hey, we might have to cut your blow dry short because we are running late," but she cancels the whole appointment. Just keep this in mind. She is a very "me first," in her customer service approach, but just wanted to say something before somebody does two round trips and goes home with roots like I did. PASS

*RESPONSE TO RESPONSE-- Soooo hmm, you do not compromise client experience for tardiness (due to flash flooding and dangerous conditions), but nonchalantly let them sit and wait when YOURE tardy and--lol got it. -So you have partial balayage listed at a set price $100 (not price range-just says $100) on your "book online" google feature (see attached image), and when someone comes in asking for that service, Suddenly its $210 for a partial balayage and 240 for a full one...then say its their fault for being shocked at the...

I’ve been going to Hannah for over 6 years now, and even though I live across town, I will ALWAYS make the trip to see her. She’s just that good.

Hannah really takes the time to listen to what you’re asking for, and I am a person who LOVES to change her mind and be confused about what I really want (lol). She’s honest about what’s realistic in terms of both outcome and cost, and she’s great at offering alternatives if something’s outside your price range. That kind of transparency is so rare—and so appreciated.

Beyond that, her work speaks for itself. You won’t find an artist more dedicated to their craft (especially at such fair prices in Scottsdale).

If you’re thinking about booking with her, DO IT. Your hair...

Hannah listened to me well and what I wanted and needed with my hair. She is very open minded and listens to what her clients are asking for. I really wanted a really short cut and she was more than happy to do as I had asked. She even styled it for me. She has a very bubbly, energetic, and professional personality so it was pleasant just being there. She seems very passionate doing what she does as a color specialist so I hope to come again if I ever need any coloring needs. (Just an FYI I did think this was a salon but it is a suite she rents to do hair so that surprised me a...