Kohl's — Local services in Phoenix

David in Shoes was AWESOME! Unfortunately his co-workers in Customer Service were not on his level of ethics and customer care. David had over 5 customers he was helping all at once. He was helpful and kept a smile and went above and beyond by taking a shoe off the mannequin just so we could order it. That's where customer service who had a total of 4 customers, 2 at the counter and 2 in line, had no help what-so-ever. Customer Service had 2 cashiers and a woman on go backs and what looked like a manger speaking with one of the cashiers. After waiting approximately 20 minutes my turn came and the woman said, "we don't do orders for customers, you have to order yourself on the kiosk." I explained that David had already helped us on the shoes kiosk and it did not work.. she said, "well that's the only way to order, we don't order for you." And that was that. No help. I tried ordering on the kiosk right in front of customer service and no one offered to help! Even after my husband mentioned it wasn't working. So I placed the shoe on the counter and said, "I will just leave this here then since the kiosk doesn't work." And no one said anything or offered to assist. Poor customer care. They seemed very involved in their personal conversation to even notice i needed help. Walking out, the cashier was very sweet and offered to see why i wasn't helped. I explained i didn't want to bother them anymore they suck. Thanks to the employees who have a heart for customers and care. To the other employees. mainly the older ladies in customer service, you all need a training course on ethics and...

Good selection but did not have in stock what i was looking for. They really need mote variety in colors and sizes available, found an item I liked after a lot of looking and it was in the wrong size for me and it was also damsged.

A whole lot of BLACK which isn't the best color for summertime dressing.

C'mon store buyers let's step up our purchasing game and buy for the entire public. The population of Phoenix is not just small and large, and we know other sizes exist.

It wasn't just the Tolleson location, but Goodyear. (both), Surprise (both), Glendale and basically all the Kohl's locations with 30 miles of Goodyear, AZ. Also this is NOT a one time thing, but chronic and routine.

If I am interested in purchasing for myself (XXXL/XXL tops or XL shorts/bottoms) I am typically disappointed in the selection available. If the buyers had any idea of our populous here, they would know that we have a large population of folks who so not fit the typical mannequin model of 28 inch waist. If your interested in increasing sales, serve your customers, not some far fetched imagery that is being perpetuated...

Got here when they opened. Everyone is super warm and nice! I was dropping off an Amazon return. Yep, you can do your Amazon returns here and it's free! They even package and print/put the return label on for you. Just remember that you need your phone so you can get into your Amazon account while there to scan the code! I picked up a 15%percent off coupon just for doing that too, and some nice deals on a few shirts and pants. They had a sale on sneakers for kids but I was already ✅ ng out when I saw them and had to go. I always thought kohls was a bit pricey but they gave me some kohls cash before I left so I will definitely be shopping @ Kohls again soon. But at another location cause I'm moving from the area. This location gets big props though. There's a Popeyes right next door so I headed over and grabbed some Diet Cokes to go as the day was already starting to warm up @ around 10:30 sheesh! 😅👌I had a...