Lana's Nails & Spa — Local services in Phoenix

I recvd a pedi in March 2019 after searching reviews effortlessly for nails shops the visit went well. The younger lady named Fin or Tin not sure of her exact name did my pedi. The next month the owner Alex did my nails w/o an appt. both times was w/o an appt. and Alex encouraged me to set an appointment for my next service which I did on Wednesday May 22, 19. I asked if I could do the latest appointment he said 6 pm, mind you the shop closes at 7 pm so I arrive at 5:50 coming from across town, and I did not have my pedi start on time until 6:30. The older lady who works there and starts off the pedi by doing the massage polish remove etc she started on me around that time. Note there was no one available at that time so I did not mind waiting. About 7pm she finally finished the parrafin remover I bough the $43 package pedi .... I had to wait another 20-30 mins for the younger lady Fin or Tin to finish my gel pedi !!! It took awhile for the older lady to remove the old polish and it took a while for Tin to finish as well. I told the manager or whoever she was I would like to have a bling toenail showed her the picture she price me $7 before Tin started and afterwards it went up to $10 no problem. Tin could barely add the shape rhinestone I picked out to my nail she was dropping things and it was taking wayyyyy toooo long to apply the shapes so I asked her to just add the rhinestones. Now I am the only customer in the shop everyone is cleaning up and staring at her finish my toenail note she had to also paint my toenails for what I’m still lost. My problem is I was charge extra for the “time” Tin took to do my bling toenail. No one told me I would be paying extra for waiting on them and telling her to keep it simple since no one can add larger rhinestones to my toenail. When I asked why the price was increasing she said you are paying for my time to do your toes. Ma’am I did not ask you to do my toenails. You had me waiting not only once but twice that’s 40 mins out of my appt. You also could not do my toenail the way I showed you on the picture. Besides forcing me to pay more at least give me the heads up. Don’t insinuate because I’m A BLACK woman I don’t tip. Which is a highly thought of stereotype for black women at the nails shops!!! When I tried to discuss the price she pushed it off as if it didn’t matter. I can’t believe these ppl made ME feel like I was messing upntheir night by rushing me and my toenails after I had an appointment I was on time for! Not fair I was so disgusted I cried I’m tired too I want to go home just as bad as they want to! I’ve been at work since 6 am drove in 40 mins of traffic to get there. If it was going to be a problem to do a job that was already discussed beforehand they could have told me they had no rhinestones. I feel as if the extra charge was unfair and I know for a fact they don’t charge others for extra time to fix a nail they messed up or applied Cricket ! Alex told me out his own mouth he will give me a two weeks courtesy if my nail break to do it for free. One day my nail did brake idk how but it broke last month and he fixes it for me. Free of charge so why would me requesting a service from the beginning be an extra charge. If fin would have asked for a tip I would have gave her one like I did the very first time I came to this place I tipped w/o her asking. But I will not be returning. I don’t like how they treated me. I could have acted a donkey fool but that is what society expects of blacks but I paid them there money because I work hard just as them and I will never return to this place. They didn’t even have a variety of rhinestones and she couldn’t get it right the first time I kept asking her how to apply the rhinestones she did find. Terrible experience...... please ask up front what your pricing would be and how much EXTRA will it cost them...

This place gets a star for the awesome pedicure I had the first time I went. Today was a different story.

I went in just to have my gel extensions removed and a basic manicure with no polish, which I said from the beginning. You would assume that meant I would leave with just my natural nails. Instead, I just have an uneven mess of base gel left on my nails and some spots are over drilled. The tech barely let my nails soak because she just wanted to drill the whole way until I told her that it was getting too hot on my nail bed. And when I tried to explain that she drilled my natural nail too thin she said it was just uneven because there’s still gel, which is ridiculous because I came to have the gel removed! There shouldn’t be any gel left to make it uneven! I didn’t bother asking her to remove the rest of the gel because instead of soaking and wiping off with any kind of patience, I knew she was just going to keep drilling my nails thinner and didn’t want to listen to me.

This was the first ever time I left no tip, and I’ve had some pretty subpar manicures and still left a tip. If I wanted over drilled uneven base polish, I would have done all of...

This place is a scam. Showed up for an appointment in the middle of a weekday for my sister to get her nails done on graduation day. We were 1 of 2 people there getting their nails done. There was no one waiting, yet our nail artist rushed through a full set of acrylics in less than a half hour. She used the drill carelessy and injured my sister's cuticles. She came in from outside without washing her hands, and none of her tools appeared to be sanitized. There was no cuticle treatment of any kind, she just put the acrylics right on. My sister made it clear she wanted regular polish, not gel, and she was given a set of swatches to look through where the color she picked was gel. This was done without her knowledge that the polish was gel, only to find out at the end that it costs extra. There were no prices posted, and I am fairly certain our lady just made up a price for the total at the end. The actual acrylics and nail polish looked messy. Ended up paying $50 plus tip for a poor quality mani and scammed into paying extra for gel. Save yourself the trouble and go...