Burger King — Restaurant in Phoenix

Went to the drive thru for a breakfast whopper and fries. To begin, there was no one else at the restaurant drive thru. As I was ordering the kind lady at the drive thru interrupted me mid sentence so she could enter in the order. After a moment she asked me to continue, then as I did, interjected "hold on I have to go back and change what I entered". The rest of the ordering experience went smoothly. Drove up to the window and waited. The kind lady with a big smile presented my drink and asked for payment. Transaction was processed at 10:02. Then I sat, patiently, slurping away at my large Dr. Pepper and not caring too much about anything at all as the music played harmoniously with my wife telling about what she wants to be for Halloween. The minutes slide by into the great abyss of moments lost and never again to be had. The window slides open, a glance at the clock shows 10:16. No worries, I'm just starting my day. The order is handed to me with another great big smile. I feel warm as my wife and I drive away. Looking back I see the drive thru line now wraps around the building. Taking a moment to savor the warmth and fresh fry smell, I sneakily slide my left hand right on into that steamy bag and pinch slightly on the first french fry I come in contact with. I can almost taste that glorious burger king fry as I move eloquently towards my mouth hole. Ready to savor that salty potato mash formed into a shape relatively close to a miniature canoe, I bite into the...cold...dry...disappointment. I quickly try another because it must be a fluke, a travesty, a mistake, it was only because that fry was on top was it so full of disdain. That fry didn't want to be good, it was an evil fry. That fry was the villain. I was sorely mistaken. All the french fries had been touched with the frosty stare of the Alaskan underbrush. I stop with the fries. They have failed me. I arrive home and unwrap that fire broiled whopper. To my dismay, it is flatter than yesterday's coke. Smushed into the bottom of the bag and I swear on the light of day there were knuckle imprints atop that once fluffy full sesame seed bun. I eat, for I am hungry. Each bite I desire that once savory meal, only to fill my heart with utter dismay and black disappointment. My stomach is full, but my heart and tongue yearn for more. Burger King, today you did not wake up with your crown, for the jester stole it from atop your...

When I placed my order thru the drive thru, I had to repeat my order 3 times. The lady taking the order was in too much of a rush to take the next order to listen to mine. After each sandwich order she gave me a total, and each time I had to tell her I wasn't done. When she repeated the order back, she had missed two sandwiches. The last 3 times I've gone thru the drive thru there's been something left off my order. When you call, they're always happy to replace but at the customer's inconvenience. Since they now partner with delivery companies, they could at least offer to have what's missing from the order delivered. But they don't. They expect the customer to return to their location to pick up what's been missed. Fast food establishments take no ownership for the inconvenience of the customer. The training someone new excuse is just that, an excuse. Train during your slow times, not your rush hours. Training means checking their work before it goes out. If the order is 5 sandwiches, make sure there are 5. It's not rocket science. Not checking their work sets any new hire up for failure and demonstrates poor leadership. Today is the last chance this location had to retain my business and they...

I have been coming to this location over the past year. Unfortunately, every time I order something other than chicken nuggets, my order is made incorrectly. Add to that how long it takes for them to make orders, even when there is no one else ahead of you.

Today, I just spent $7 on a double whopper that I explicitly requested to have NO TOMATOES since I am allergic to raw tomatoes.

So when I got home, what did I find?

Raw tomatoes on my burger, which I had to toss out entirely!!!!

This answers many of my questions as to why so many Burger King locations around Phoenix have closed recently.

• Oct 2021 Update *

Placed some additional orders from this location since this incident (for which no one has ever responded to the issue) and have continued to have problems with my orders.

The most recent order was for chicken nuggets and mozzarella sticks.

Both were overcooked and in the case of the mozzarella sticks, all of the cheese had been cooked out of them so in essence I received breaded husks that were burnt.

Even though they close early and is a little inconvenient due to traffic, I am going to start going to the location on Cave Creek Rd where the service is better and my food is...