NAPA Auto Parts - Phoenix Auto Parts — Local services in Phoenix

Horrible customer service. Was told $125 out the door" for a part and waited for it to be shipped there instead of getting one that day. Next day when I go in he says it's $175 without the core. Nothing was said of the core on the phone. I was $15 short and the manager decided he would rather I break down on the side of the road because he misquoted the price and I brought the price I was quoted. They don't stand by their word and they wouldnt work with me at all. I even offered to change it right there or bring the core back before closing but that wasn't enough over $15 for this manager to help out a life long napa customer. I'll never buy anything from this napa or any other napa ever, and will tell everyone I know how little the manager of this store cares about providing good customer service when someone is in a bind. He also needs to learn to quote people the price with the core included or tell them about the core charge like literally every other auto parts store I've ever bought a part from. Horrible business with horrible people working there, go anywhere else if you want to be treated with any sort of respect or do business with someone who has integrity, cause these...

I ordered lifetime warranty parts online and picked them up in store. When I returned the parts because they were defective, the manager said that because I didn’t have the box I needed to ship them back to the online supplier at my own expense. So, I called corporate and they wanted a shop to check the parts to make sure the parts really were defective. I had to get a written letter from the shop and then only got part of my money back due to restocking fees. I’ve never had this problem with any auto parts store. I will never shop...

NAPA employee was great. He delivered a battery to me at an RV park. He looked up and brought the correct, high quality battery which saved our RV trip. Highly recommend NAPA in...