Target — Local services in Phoenix

Absolutely the worst customer service! I reserved and picked up an air mattress from the Customer Service Desk at the Christown Spectrum Mall Target. When I asked the sales person who rang me up the return policy, she told me she wasn't sure, that it may be 90 days. I glanced on the receipt and it said 90 days. Because the Coleman mattress continued to stink of PVC despite my airing it out for days, I went to return it less than a week after I bought it only to find out from the floor manager that Target does not do returns on air mattresses. I told them that the sales person never told me any such thing and that if she had, I would have told her to give me my money back on the day that I bought the air mattress. The floor manager then tells me that he wasn't there, as if that should settle things. He also said that I should have seen the policy signs at the air mattress section of the store despite me telling him that I reserved the mattress over the phone and never went to that section of the store when I bought it. When I asked to speak to his supervisor, he lies to me and told me that he was gone for the day, then calls over someone who turned out to work in the HR department to tell me again that they do not return opened air mattresses. When I called their Customer Experience phone number (one of a number of times), they kept reiterating their return policy despite the fact that their sales person told me that I had some time to return the mattress (Since the mattress was the only thing I bought that day, there could be any confusion about for which item I was asking about the return policy). When they asked the store manager (Michael) to come talk to me, again he said the same thing, even though it is within his discretion to offer me a refund or even a store credit. And when he checked my receipt, he told me that the sales person who told me the incorrect return policy is a floor lead, so she would have known the special refund policy regarding the air mattress. So, basically, she lied to me so Target can keep my $80 bucks. When I called their Customer Experience number again, Jackie tells me that despite the fact that "she was not supposed to, she was going to send me a $40 gift card." Since I'm not interested in losing $40 over someone's lie about their return policy, I refused it and then she told me she was going to ask to manager if he could do anything but basically hung up on me. I guess Target would rather have those $80 than any more money that I would have spent at their store, had they actually care more about customer service than cheating a customer out of her money by both lying at the point of sale and the point of return. Enjoy the $80 Target, 'cause I will never spend a penny more at your stores,...

BEWARE- Do NOT take your cell phone to Target for any tech issues unless you want everything erased without your permission.

My grandmother Diane James bought her cell phone (consumer cellular) from Target and went in on Tuesday June 1st due to some issues she was having with it charging. Her phone likely needed a soft reset since it was brand new but instead, the person that helped her (who had the personality of a rock) kept shrugging and telling her she didn’t know what was wrong with it. Instead of trying a soft reset and restarting her phone and she did a factory reset and WIPED ALL of her photos without ever asking if they were backed up to the cloud or even checking the cloud. Now I don’t work in a cell phone store but this would be the FIRST question I’d ask (before completely wiping someone’s phone all of their photos, memories, photos of friends that have passed away, etc.,) is; “Lets make sure your photos are backed up to the cloud otherwise they will be erased permanently.” But that was never explained. They whisked the phone away and handed it to her with nothing on it. No contracts, pictures, everything gone. My grandma wanted to cry. She was confused as to how this could happen without her permission. The lady working for Target with long nails simply shrugs her shoulders and says “I don’t know, try going to Best Buy.” Really?! Way to be accountable for your actions!

My husband checked it out to see if HE could recover what was lost. We wish she would’ve asked before taking her phone to Target but she didn’t want to “bother” us. He said it just needed a soft reset but now everything is gone and cannot be recovered. Her photos weren’t set up to sync with the cloud so he set that up for her, going forward but when he told her that he couldn’t recover all her memories she started crying. He couldn’t bare to see her like that. All because someone at Target was careless and probably thought “oh she’s just old and doesn’t know any better, she wouldn’t care about her photos.” Newsflash! No matter your age, our photos and text messages are our memories and sometimes all we have left of someone. This is completely unacceptable and this person shouldn’t have a job in any tech capacity if they are truly this careless. Please move this person to another department where they are not taking advantage of elderly people or touching other’s personal belongings!! I’m SO disgusted and...

This location used to be okay. Actually better than okay because it is close to my house and gave you that typical Target experience. However, they have recently locked up just about everything. I understand that retail theft is a big cost to the company and don't mind them taking measures to protect the products for the paying customers. My issue is that it is nearly impossible to get anyone to open the doors to the items you need. They all have these call buttons, but either they don't work or the employees just ignore them.

We needed personal care items. That was a wonderful experience (and why they got two stars instead of 1 being 0 is not an option.) There was a person there asking if you needed help getting anything. They were very friendly and helpful.

From there we went to the toy section. We needed a birthday gift. We activated the call button (actually two of them in the same area). We waited and looked for someone to come for around 10 minutes, though my son said it felt more like 15. We tried activating one button more than once. We left because we could get that somewhere else.

From there we needed socks and undershirts. When we got there someone was waiting in a nearby isle for somebody to come. We activated the call button where we were and looked around that section for someone that could come help us. We were already disgruntled so we waited for just under 10 minutes there.

At that point I was frustrated and completely done. I'm patient and am not one to complain, but this experience was so bad that I thought something needed to be said. I asked for a manager which shocked my son because I have never done that in the past. I expressed my frustration and was asked which sections I had issues with. I didn't get an, "I'm sorry, let me help you with that." I felt no empathy from the manager, hence I am writing here as well.

I will not be shopping at this Target again until they get their processes ironed out because this shopping experience was awful! That's saying a lot because they have always had their...