Charleys Cheesesteaks — Restaurant in Phoenix

This place is very rude and careless on how they handle your order. I have two large Philly Cheese stakes sitting and drying out on the flattop grill for at least 3 minuets waiting for cheese and they wrapped them up like a burrito inside a wax paper sheet, kinda like how Subways makes the sandwiches to go home. Now keep in mind Charlies is only suppose to take 80 seconds max to keep your food on the flattop then the wrapped up my food like it was a poster. Then he just puts my sandwiches in a plastic bag. Then hands me the bag with my foot long subs standing up. I then had to ask for a proper container to hold my sandwiches correctly and the response I got was I will be right with you. As my food finally got placed into it's correct container to go we left and the moment we got home we opened up our containers and the person working placed our subs face down and stuck to the bottom. Never again will I come here or suggest this place to anyone again. I thought this was the best place for a Philly Cheese Stake but it's not so your better off going to the Charlie's inside of Metro Center Mall. By the way I went to this place 3 times before writing this review just to give this...

I love this Charleys location. The employees here are fantastic. To be honest, we go here a lot (probably more than we should) and the employees here know us and know what we prefer to order. They remember us every time and make sure to get our somewhat complicated orders correct.

The downside here is that they are located inside the front door lobby area of Cristown Mall. So they don't really have their own seating area, just some tables in front of the ordering counter. And there is a merry-go-round right next to them that plays some really annoying music on repeat. We pretty much always take our food home to eat it because it's not the best seating and eating area. I wish they were located somewhere other than a dying mall, but what can you do about it?

I've been to other Charleys locations, but this one is hands down the best as far as employees go. And I don't know what their particular cooks do differently, but the food tastes better when we get it from this location. And in the end, that's what really...

Employees are rude and they also screwed up my order. Gave me chicken philly sandwich instead of the beef philly cheese steak sandwich that I ordered. In addition to this, I asked for my sandwich to be extra toasted and I was given major attitude and was told that they "can't" do it. I understand that it's a hassle to make a modification once an order has been placed. However, I know for a fact that it's not impossible, nor is it the end of the world. I would greatly appreciate an explanation as to why they "can't" do modifications. I dont mind waiting extra time as long as I get what I paid for, and if I cant get that, then they should've given me a refund (guess I should've asked for one). save your money, and...