Ulta Beauty — Local services in Phoenix

This past Friday I took my 6 year old daughter to David's Bridal to pick out her flower girl dress for an upcoming wedding. She was so excited (I mean she was hugging the wedding dresses on display)! I told her that after we pick up the dress we could go pick out make up for her for the big day. I told her she could buy a lip liner, blush and eye shadow.

We walked into the Ulta on Tatum and we went up to one of the makeup artists. I asked the women to give my daughter a makeover. The woman responded, "I don't work for Ulta. I work for Too Faced and I am here to make sales so I don't work on children." I asked her why she doesn't work on children (I mean there were NO other customers around her). She responded, "Just a personal preference." She then immediately walked away. Really? Is this allowed? Does my daughter not have the same rights as any other customer? Would it have been okay if an elderly woman came up to her and the woman responded, "I'm working for sales so I don't work on elderly. Just a personal preference."

I'm not saying that people can't have their personal preferences but when you are representing a company minimally you could say, "I don't work on children let me guide you to someone who does." It is also probably not a good idea to judge who has or does not have enough money for you to be willing to work on them.

My daughter was in the market for 3 products. I was in the market for 4 products and I usually buy Urban Decay or Stila so this would have been the perfect opportunity for this Too Faced representative to two generations of woman to the product line and probably would have made a 7 product sale.

Is Ulta or Too Faced aware that you have people working in your store or representing your company that have no intention of doing any work unless they perceive that they will have a for sure sale and refuse to even take the time to send those people (who being in a makeup store would be there to purchase something, I have never walked into a makeup store unless I needed to make a purchase) in the right direction of someone who might help them.

Your representative used age discrimination against my daughter and I am offended. I did not make a big deal of it at the store because my daughter was so excited and I did not want her to feel bad but my daughter deserved to have her makeup done.

This review for some reason is being published under my husbands name not mine. I can't figure out how to...

I adore Ulta. I really do. Especially, their return policy. 60-days to return something that, maybe was wrong or didn't work as expected, is wonderful. That being said, this is one of the smaller locations. So, they aren't as well-stocked or well-staffed. During busy times, you can be in line for a good twenty to thirty minutes.

Also, there are very few skin care and beauty knowledgeable employees. They, definitely, don't know how to help women of color find anything. On one notable visit, after finally finding someone to ask about skin care, foundation and bronzer, I got little more than a deer in the headlights, blank stare, before the associate was just like, "I don't know." I mean, it's kind of, like, their job to know, and instead I'm telling her what they do, don't and should have in stock.

They, also, could use some diversity in their staffing choices, or, at the very least, diversity training. I'm not all about race or anything, but there is a glaring lack of color in this location. Plus, the well-meaning, paler associates seem to think all black, brown, or women darker than tawny, must look alike, because I'm never the darkest shade in any brand, store brand or prestige, makeup. Most lines, excluding Nyx Can't Stop Won't Stop and Tarte, have at least a few shades after mine. Unfortunately, the woman I finally found, during a different visit, to ask for help, literally, picked out the darkest of every brand I inquired about. She went as far as to try them on me, and had the audacity to say, "That totally matches." I looked ridiculous, like, noticeably ridiculous. Then she had the nerve to expect me to keep it on and walk out of the store looking like a toddler who colored outside the lines, or colored an elephant purple, or something. The woman was so geeked with herself, and her "perfect" shade choices, and was tooting her own horn so much, I bought the foundation just to shut her up. Then I came back when she was off and returned the dark as night foundation. Ugh! I love Ulta, but this one needs some more help. It's also super disorganized and junky. This isn't meant to be cruel, I know they're working with what they have, but it could be a...

I came in to get my daughter a gift card for her 16th bday. First, I was met with rolled eyes and a bad attitude as the cashier told whoever she was on her cellphone with to "hold on, this won't take long." I told her what I came for and asked her opinion on how much I should get on the gift card to cover a cut and color. Automatically, she tells me " you won't get anything here for less than $100." I said I kinda expected that and repeated my original question of how much I should get on the card. She huffed and puffed and said "I guess $100 would cover it" I paid her and left feeling like I was a burden to this girl. Fast forward 1 week. I go online to make my daughters appointment and I see prices ranging from $70 to $90 but the online service would not accept any appointment I tried to make so I called the store. The girl who answers proceeds to set up the appt and after I told her about the gift card and what my daughter wanted, she says "$100 isn't going to be enough." I asked how much more a simple cut and color could possibly be and she replied " we don't use box dye here, it's pretty expensive." She finally told me it would be about $110 to $115. I said that would be fine and proceeded to set up the appt. At the end of the call I asked how long appts usually take and she replied 1to2 hours. Today I drop my daughter off for her appointment and not even 10 minutes later, she calls me to tell me it's gonna be $177!! So I get her stylist on the line and ask what is going on. I've now heard so many different prices quoted to me that I now feel like they are trying to rip my daughter off by telling her things to add that she doesn't really need... Also refused to tell me how long the color would stay in her hair for. She just kept repeating " it's permanent." We finally got the price haggled down with a new customer discount to $135. So they do the job and 3 hours and 45 minutes later, she tells me she's done. Not 1 to 2 hours like I was quoted. I'm sorry to say but this place is a giant waste of time and money... Hair looks...