Urban Yoga — Local services in Phoenix

Do not buy class packages here, the studio will steal your money and not help you given the chance!!

I've been taking drop-in classes, have been a monthly autopay member before, and also have brought many new students to the studio. I am also a yoga teacher myself, and have been teaching since 2013.

I am so disappointed at how they treated a regular customer after Covid, and I honestly don't think I will ever return after the way they treated me after Covid, despite the studio being 1 mile from my house and my old home studio.

I saved up and purchased a huge class package on Black Friday before Pandemic. I also live in Tucson and have an Airbnb in Phx, so I commute from cities. After Covid they changed their schedule. They used to offer 4ish Ashtanga + Ashtanga-inspired yoga classes a week and 1 Kundalini by my fav Kundalini teacher in the valley (Andrew Huvvee).

Because they changed their schedule to 0 Ashtanga classes and 0 Kundalini and due to me being busy, re-navigating financial hardships brought on by Covid, I did not take classes when the studio re-opened. I also was not interested in taking weird, mask-required yoga classes that they had at the beginning of their opening.

The studio manager named, Alona Gibson, was not nice or accommodating when she told me that I am losing my entire package because it expired in 1 year from purchase. She acted like she was being nice by extending my package for 6 months from the time they re-opened from Covid. I was unaware of this policy, and told here my story. I should have a year from the time they re-opened --not 6 months! Her excuse to Ashtanga, is she said that they just put Ashtanga back on the schedule "several weeks ago" and that they have Kundalini back now. So now they have one Ashtanga class on Monday nights and one Kundalini class (with a new teacher) on the same day. Gee thanks. And thanks for understanding and helping me.

Her best help is that she could sell me another package at a discounted rate. I told her I didn't have funds for it and also the one day a week Ashtanga doesn't fit in my schedule.

I am so disappointed. I will not be investing my money or trusting this studio again. This used to be my home studio and I've also bought a lots of items from their boutique.

I do not recommend this studio anymore.

With so many great options in the valley, you...

As a yoga teacher I am deeply disappointed by this yoga studio & the lack of support, empathy & ethics by office staff. Despite giving notice of my leaving the country for my teacher training & subsequent apprenticeship& rwdueating my membership be stopped (which was approved by the manager), I was continually charged for my monthly membership to the tune of several hundred dollars & on trying to settle the dispute when I returned so I could use the money taken by Urban Yoga for my next teacher training, specific to survivors of trauma, they refused to refund me & despite several phone calls, months later, Clare from membership was entirely unhelpful and made no attempt to offer any sort of resolution. Yoga is how I keep my CPTSD in check & continuity is extremely important. Despite trying to explain this, it seems Urban Yoga cares far more about money than their clients. This is NOT representative of an authentic yoga studio dedicated to supporting the physical & emotional health of their clients. Their antithetical approach is indicative of a huge lack of integrity & ethics-I highly recommend NOT practising in such a space. The duty of the yoga studio is to hold a safe space for practice, something impossible to feel now. I am deeply saddened as I spent years finding a studio that was the right fit to heal at & I love the teachers. I expect so much more from a holistic based business, especially in this current toxic & divided...

I’ve been trying different studios in the area, this one is by far the most unwelcoming. I came for the Yoga 101 foundations class. I walked in and the guy there walked passed me and didn’t acknowledge me. That’s fine, so I said “good morning!” He responded that he was getting things set up and took the iPad propped it up, told me I could check-in and walked away. Being new, I wasn’t really sure what I was doing. I figured it out I guess but being the first one there I wasn’t sure. Every other place I had tried welcomed me and gave me a tour/run down. The class had only 3 people in it, including me. The instructor had asked “we all have taken yoga before, right?” Which I thought was odd as this is a yoga 101 class. She looked at the other 2 girls individually, let them answer, but never asked me. I brushed it off. Because it’s also a bilingual class, later she asked everyone if they spoke Spanish, she again let everyone answer individually but never looked at me. I’m not saying she need to acknowledge everyone in the class but there was only 3 of us… I felt unwelcomed from the second I entered the door. I’m not sure if it’s because I looked new to yoga? But it was a yoga 101 class. I saw another review that they overheard the employees talking poorly about new students… the class was fine and it was nice she gave an opportunity for students to ask about certain poses they wanted to learn. I won’t be coming back to...