AutoZone Auto Parts — Local services in Picayune

They gave my son an alternator for a 98 model when it's a 2000. He started having problems with the volts going down to 8 volts so I went back and they tested the alternator said it was good. Would not listen when I tried to tell them it's not the right alternator. So I replaced wiring and battery. Then truck died again, so I went back tried to explain to them that my son was told it was a 98 model by one of their workers. So I told them yesterday this is not the right alternator. They actually argued with me and then the manager came out and also started arguing with me, I had to bring him outside to see I had changed all wiring! What happened to customer is always right and not to argue with a customer. Needless to say I was upset and the worker threatened to call the police. I told him go ahead bc when I leave I will be leaving with the alternator that goes to my truck. After quite a bit of back and forth the manager finally said okay we'll exchange it out and you can pay the difference of what the 98 model alternator cost compared to cost of alternator for a 2000 model. Like I told him if your workers would take time to get the Vin # to make sure they are giving their customers the correct parts they wouldn't have problems with their customers and also so the customer wouldn't have to spend time putting a wrong part on. Hopefully they give their workers better training in customer service and the correct way to look up parts. I would not recommend anyone to go to Auto zone!!!!! O'Reily"s or Napa or even Advance would be a better choice. Very rude people at the picayune...

Recently purchased a battery from the picayune store. After using my car one time after the purchase the car wouldn't start anymore. After trouble shooting found the battery was bad. I tried to swap the battery at the store per return policy and was told by store members I could not that they would have to charge the battery and test it and I would have to come back to the store in a hour and a half. I questioned this but did it, I called they told me the battery was good they tested it. Brought it back to the house reinstalled in the car same issue. Called again then was told to jump the car and come to the store a third time. Decided to call another store in Slidell on 152 Gause they swapped the battery per policy no problem car starts fine now. Having to to argue and repeatedly drive to the store is ridiculous especially when the product was within warranty. I will not use this location again nor recommend...

I have yet to receive the correct size part from this place. Something as simple as brake pads. You go get your parts in the car your working on, and get home.You pull the old parts off just to find out now you need a ride back to the parts house to exchange for the correct size. I could understand if it happened every once in a while, but every single time. I thought I could beet the system this time, and order online so I know the correct information is entered. Didn't help, they pulled the wrong part anyways. Seems to be the same at every single big name parts stores in this town. I would not use them if the locally owned stores where open on Sunday. I never have any issues at those. Unfortunately I'm usaully only off...