WORST WALGREENS LOCATION. I’ve had multiple arguments with someone in the pharmacy named Ariana - she needs to get fired her manager needs to get fired… I place an order for my mother’s insulin and everytime there is an issue where the insulin will be delayed for pickup for 3/4 days. Last time they gave me the insulin after 4 days and then syringes for the insulin after 2 WEEKS. I place an order then I call back numerous times then they say it’s ready then it’s never ready then I call the doctor who says they can never get in touch with the pharmacy and the pharmacy always has an excuse - the insurance didn’t cover it, the doctor never approved it, you gave us the wrong order etc…and this is after driving to get meds numerous times after they said they were ready and waiting in line at drive up for 15-20 mins.
If you express a concern to the pharmacists on duty they literally laugh in your face and whoever The manager is backs them up so I had enough after last time - switched to CVS and haven’t had any issues, all the meds are ready on time no hassle.
Idk who hired these people- but being this unprofessional in a field where people are dependent on the meds for their health and safety is actually unheard of - a delay that long could be very dangerous so hopefully Walgreens sees all these negative reviews and changes things around for the better.
Please don’t go here in...
Read moreThere is ample parking at this Walgreens. However, some staff members are more professional than others. Nearly three years ago, I had to contact the cooperate office in Deerfield, IL so that the men's restroom could be cleaned thoroughly. Thankfully, the conditions appear much more hygienic now.
In regard to the pharmacy, if your medication is available in multiple formulations (i.e. active ingredients vary from one formulation to another), please, ensure that your prescriber writes the corresponding prescription to match with the formulation that you need.
I spent nearly three days trying to get my medication. My prescriber and insurance company had to intervene. The pharmacy continually billed my insurance company for the incorrect formulation. My prescriber had to write the active ingredients on the prescription in order for the pharmacy staff to differentiate it from the other formulations. Simply writing the name of the medication was not enough for the staff to understand. I can only imagine how life threatening this incident could be for...
Read moreI am not sure what happened to the pharmacy. My latest experience was awful. I called in a refill for a prescription on a Wednesday. They told me it would be ready the following day. I went on Thursday but the drive thru was closed so I decided I’d go on the weekend when I had more time to walk-in, wait in line, etc. I went Saturday at 10:30am. They told me to wait an hour… between that time and the time my prescription was actually ready I went back 3 times. My prescription was finally ready at 2:00pm. Unfortunately, I was not the only person who experienced that kind of discrepancy with time frame for prescription pick up. I understand being short staffed or extremely backed up, but as a person who worked in customer service, it is important to notify your customers and give them an accurate timeframe or simply say it will be ready the next day so we aren’t wasting our time going back and forth. Super...
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