T-Mobile — Local services in Pittsburgh

I went in to this location to upgrade my device to a new iPhone as I’m part of the jump program. I’ve done this same process for years and know it takes about 20 minutes. I feel like something worth mentioning is I’m a previous Apple employee and do not require assistance setting up my phone which makes this process even faster. I went in to this location at 7:11 pm the door says they close at 8. The person that greets me says hello and when I inform them of my intensions they say this process could take up to 4 hours!? Literally on what planet would getting a new phone take 4 hours. He kept saying he could help me tomorrow and that he would be there all day. I got the feeling that despite there being 49 minutes left in his shift he was off the clock. He did look up my account and said that I needed to pay 95 dollars tonight to jump into another phone. My T-Mobile app said 45 dollars was all I needed to reach the halfway point. When I showed him my phone he said well I don’t know we can try it.

There were two other employees there as well and one of them was taking selfies with her friend and the older lady was on speaker phone talking about baby food. I love T-Mobile for their customer but tonight that was not on display. As a person that recently moved to Pittsburgh I will not be visiting this location ever again. I’ll do my...

Most deceiving employees I've ever encountered in my entire life.

I upgraded to a new phone and was told that I had a tenure discount and that the phone was significantly cheaper then they initially quoted me. I asked the sales rep very explicitly if I was paying the full cost of the phone up front and that there wouldn't be a monthly fee. I was told that was correct- I had been a customer so long I was just getting a really good discount. When we got the first bill, there was a monthly fee for the phone- the rep either had no idea what he was doing or totally lied to sell me the phone.

When I went to transfer the data from my old phone to my new one a few weeks later, I spoke to a different representative who "warned" me that if I used anything less than a 25W fast charger on my new device that it would harm the battery. I was suspicious and looked this up online afterwards- it was also a lie. Thankfully I didn't fall for it and buy a charger.

They either don't train their employees correctly here or explicitly train them to deceive...

Worst experience ever, we were imprisoned by the store keeper's (Nicole) incompetence for THREE HOURS. All we wanted to do was change our plan from prepaid to a family plan with three lines - I mean literally how hard can that even be???!??!!? In the process she got frustrated, cussed at us and almost factory reset my IPhone. Eventually she couldn't even do it so she had to go to her colleague who thankfully managed to do it in just 5 minutes. BUT THEY STILL MESSED UP OUR PLAN!!! They created THREE separate family plans instead of ONE, imagine our surprise when we got a bill for three times the amount??! We had to do all the work ourselves by calling customer service and fixing up all the issues which took another 1 hour of our lives. So basically, we wasted 4 hours of our lives that we will never get back and whole lot of mental stress for just an easy...