EDITED 9/26/24: The owner of the establishment, Robyn, reached out to me via email and has gracefully declined the full payment. We are now at what I believe is a fair outcome - I lost my deposit for the missed appointment (as I expected) but not the cost for the full service. I cannot speak to the services at this spa, but the owner made things right, if a little after the fact. In light of the recent exchange, I changed my rating from one star to three star.
Original Review (at one star): Due to a travel issue that was out of my control, I was unable to make a scheduled appointment. They demanded full payment ($400) for the services not rendered.
I called, left a message, and interacted with their chat bot shortly after I was notified I my flight was cancelled but they were not open at the time (the evening before the appointment). I made every attempt to make it but there were no more flights available until the next day, arriving after the start of the services.
I expected to lose my deposit (which was half of the services - $200) and figured I could reschedule the services and pay in full for those (for a total of $600). However, they demanded full payment and offered to let me reschedule for full price again (a total of $800 for $400 worth of services).
I understand that I was unable to make the appointment and the staff were scheduled. However, it seemed in bad taste, in my opinion, that they did not even attempt to meet me halfway.
So beware - if you are unable to make your appointment, even due to circumstances outside of your control, expect to asked to pay for the full amount, not just...
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