AutoZone Auto Parts — Local services in Pittston Township

I was in autozone the other day and was appalled by the workers. Let me start by saying this is my go to store all the time. The store manager was having an episode which I thought was a stroke and the only ones helping him was a lady in normal clothes and what seemed to be someone in back the lady yelled for. How can you have employees who are supposed to be a family just stand around. I did ask the lady if she needed help with him. This store needs some better employees when the manager is in need and you just stand there. They have a few new employees one girl who talks so low and doesn't know anything about parts. Another girl who gives the wrong info she sent me home with the wrong part 2 times and then told me that she had no idea. I did come across one younger gentleman who seems to know what he is talking about and very helpful but I see now he had a Grey shirt on not red anymore. Every time I walk in the kids working there are on the phones. This is a workplace not a play place. I did call the store that night to check on the manager and the kid who answered said rudely he doesn't know and he probably was fine. Your own employees don't know how the manager is. I could never work for a place like this. I will only be going in when the manager is in because he knows what he is talking about. He helped me fix my grandsons car on more than one occasion by selling me the correct parts. And I am an older gentleman I still have compassion but this store has none at all. You need...

I had the best experience today with one of the employees. His name was Mike. It started when I called earlier today asking about a new car battery. He not only answered my questions, but also told me to ask for him when I come in he will change it for me. He went above and beyond with his service and super friendly from the start. He saw my pull in and noticed my car and knew I was the one he spoke to earlier. With it being so close to the holiday and not getting paid till tomorrow I could only afford the lowest price battery. We ran in to some issues with the one wore being to short to reach the terminal, he took his time in the freezing cold and rearranging some wires and made it fit perfect. I cannot believe the amazing service I got. I stayed out with him in the freezing cold and talked to him about his family and kids. What a fantastic experience at an auto parts store. Even the other guy working was super friendly ! I will be going back to this store for everything I need! Thank you...

This AutoZone is top-notch. A year ago, I was pulled over because one of my brake lights was out. I decided to head to AutoZone after work in Pittston. I thought a fuse blew out causing the light to go out, however, that did not fix the issue. Even in the pouring rain, Mike R. and Mike K. (he said to call him Korean Mike) went above and beyond to find the root issue. After trial and error, they discovered some faulty wiring work and offered to fix the problem for free. I was reimbursed right away for the fuse and bulb purchases and left with a fixed vehicle for absolutely nothing. They could have sent me to a garage but instead worked to figure out what was wrong with my vehicle. It saved me a lot of time, money and headache. Ever since this experience, I have made it a point to recommend this specific location to friends and family, and even will go out of my way when there are other car/parts shops closer to me (this is 35-40 min drive) if I am having a minor issue. Thank you again to...