Extra Space Storage — Local services in Placentia

This location (Placentia, CA) had flooding in a unit and took zero responsibilty to help clean up, move, or relocate safely. With no repairs made and future rain coming, they only offeted me a similar unit along the same wall that flooded. When I asked for temporary use of larger unit so I could move in (by myself) more easily and separate the items to dry out, the supervisor referred to it as "compensation" instead of properly considering it mitigation. The worker in the office helped me use a loophole to get a larger unit for a free month, which I moved into by myself just before more rain came.

I have heard nothing from anyone apologizing, asking if I meed help, nothing. They truly don't care about their customers. I also learned they've been overcharging me by 3-fold for over a year.

I am using this weekend to find a new facility.

Edit to the reply: Not sure what else is needed to be known. Denny was there the entire time and called 2 supervisors, one of whom was made aware in real time and didn't take action. He's the only one that was helpful at all, so why do I need to call him to...

THEY RAISE YOUR RENT!! The staff is very friendly. Everyone is so nice. But the reason why they have a 4.9 rating is because the staff pretty much begs your for a rating. They want to see you do it right then and there. I’ve rented here twice. The first time I had my storage for about 2 months and the girl asked me 3 times for a rating. I told her I would. The third time she got me to take out my phone and she showed me how to give a rating right here on google maps. She asked me to write something with her name on it. The second time I rented here the guy who helped me also asked me for a rating. He also asked me to put his name on my comment. I told him I had already given this place a rating because I had rented before. THEY ASK YOU TO COMMENT ADDING THEIR NAME!!! That is why all the comments have a helpful employee name. Don’t get me wrong. The employees are genuinely kind and helpful. If you are renting a storage here I think you should update your rating. THIS PLACE DOES NOT HONOR THE ORIGINAL RENTING PRICE...

This is hands down the best storage company I could have ever worked with. My unit was exactly the size I signed up for, I never had any issues accessing my stuff and the customer service is second to none as a member of the military my pay didn't come through while I was away in Washington and I obviously couldn't pay for storage and when they called me about my card being declined and I explained my situation they gave me time and worked with me instead of pressuring me and after I left the area I never canceled my unit with them and again they verified my space was empty and didn't charge me for the full month which was super generous and unexpected of them Extra space storage comes with my highest...