UCI Health — Placentia Linda — Local services in Placentia

I'll start off by saying I believe the ER department of this hospital deserves a 1 star review, but considering how nice the RN was, I changed it to 2 stars.

The online ER wait system is nice to create an appointment to go to the ER; however, it doesn't help keep track of what's going on while you're there which seems like a bug issue.

Once I got into the ER room, the doctor came in for 1 second. She came back and didn't even attempt to examine me to find the underlying cause of the issue. I mentioned to the ER doctor at Placentia-Linda Hospital that I could feel something sitting in the back of my throat and pressure behind my ears. She didn't even bother to take a look at my throat or my ears. I even explained that I couldn't breathe through my mouth or nose when I was trying to sleep and shrugged it off saying it was a reaction to having a nasal polyp(benign growth) in my nose. They gave me a medicine(which they didn't document giving me on the discharge paperwork I received along with many typos). I left with a huge headache from the medicine they gave me and no relief of any of my issues. The RN I had during my visit was incredibly nice and she was trying to help, but you could tell she didn't want to contradict the doctor and was trying to basically just support the doctor and what they said.

I ended up going to a different ER department in Irvine. I waited for about 30-40 minutes and was seen by a resident who knew exactly how to fix my issue, listened to me about how I was feeling. He found out that on top of my main issue(not being able to breathe due to my nasal polyp swelling), I was also having a major allergic reaction that caused my tonsils to swell which was why I couldn't breathe when I tried to sleep. He immediately gave me medication(which later on my aunt googled "nasal polyp" and the medication I was given at the 2nd ER was exactly is mentioned when you look at the treatments for a nasal polyp on GOOGLE). He thoroughly explained all the information I needed to know. He repeated it to his RN while in front of me and watched as the RN was discussing discharge and briefing me on the visit.

This is the 2nd time I've been to Placentia-Linda Hospital and the first time went just as bad with a different doctor.

I'm not saying to avoid this hospital, but don't expect them to thoroughly look into any issues you may have unless it's a minor procedure. I would trust them with fixing a broken bone, or giving me stitches on an injury, but I wouldn't trust them with anything that may be complicated with multiple...

My grandfather is currently in the ICU, and now he is being pressured by your so-called social workers, who are neither doctors nor nurses, to be transferred to a nursing home. However, my grandfather is still on a ventilator. On the first day after my grandfather’s tracheostomy surgery, the pulmonologist suggested trying to wean him off the ventilator. My grandfather attempted it for 4 hours but had to return to the ventilator due to muscle fatigue. It has been about 7 days since that first attempt, and this pulmonologist has consistently rejected our suggestion to try again.

My grandfather’s vital signs are now the same as they were during the first attempt to wean him off. However, the hospital seems to be forcing us to leave. While in the hospital, my grandfather contracted a respiratory infection, and during one stable moment, he was sent out for an MRI of his brain but experienced cardiac arrest during the process.

Currently, my grandfather’s condition is very unstable—sometimes better, sometimes worse. He still cannot move his legs. We need other doctors to help us conduct further examinations, but no one is providing that support. It feels like the pulmonologist has given up on my grandfather, refusing to give him even a chance to be taken off the ventilator.

Our request is straightforward: we want the doctors and nurses to actively treat my grandfather and make every effort to help him. But from the very first day my grandfather entered the ICU, this pulmonologist told us to prepare for his death. However, my grandfather didn’t die—in fact, he improved. Yet under the hospital’s care, he became infected again. Despite this, the pulmonologist continues to tell us that my grandfather is going to die, even as his condition stabilizes at times.

This pulmonologist rarely visits his room—once a week at most. We are praying that God will protect him and that your management team will not abandon a patient who still has so much hope.

All we are asking for is the chance to wean my grandfather off the ventilator. Is that too much to ask? No one is telling us if his infection has been fully treated, and we would like to request a different pulmonologist or respiratory specialist. Please do not give up on a patient with so much potential...

Horrible experience tonight with my family. I am trained in EMS, and they did not see my family for an anaphylaxis allergic reaction concern tonight, that was presented as an URGENT emergency.

I needed to run back to my own medical kit in my rig to provide medical care for my child, for a severe allergic reaction, that was getting worse while there.

We waited 45 minutes and they were taking in patients with minor sprains and other concerns. They didn't even triage our child, whom has hive/menigital like rashes, AFTER 45 MINUTES.

I ended up video calling an ER doctor in my family to provide us emergency service, after leaving.

Other patients were also VERY clearly dissatisfied with the service being provided.

Nurses acted like they were doing more than they were obligated to, when requested to bring gurnies/wheelchairs for patients needing immediate attention. Patients started to take their own OTC medications, after having to wait hours for medical attention from staff.

Disgraceful that you call yourself a hospital. You are being reported to the medical board, and I will be calling your administrative office tomorrow to file a complaint.

The triage nurse working tonight should be ashamed of herself, you did not take care of an emergency case that was clearly needing attention immediately.

Administration should take notice that this could have been a far more serious legal issue if my child went anaphalactic on site. Very disappointing.

EDIT: Another note, I am a materials scientist that works ALOT with the biomedical field. Your MERV13 filters in your air scrubber in the triage lobby are FAR past due replacement. You should be thinking about patient/employee health, not profits. Patients are not to be thought of as a margin for profit, they are your CUSTOMERS. And they deserve care and dignity, not to be handled like a serial number with margin/estimated profit potential label. To whomever responded to this review, you should go to your lobby and check those filters out. They are not certified HEPA filters, they are MERV13's, and you are not using them appropriately with the clogged status they are exhibiting. They are pure white when new, yours look like the color of gray paint. Wish I took pictures to...